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Skills

  • Recruitment
  • Team management
  • Sanitizing understanding
  • Customer service
  • Employee performance tracking and goal setting
  • Project organization
  • Staff management
  • Inventory controls
  • High-volume dining
  • First Aid/CPR

Work Experiences

  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Boosted sales by 47%.
  • Coordinated with event managers.
  • Identified operational flaws and took corrective action to address framework and standard concerns while also facilitating system.
  • Achieved a 44% growth in key sales categories.
  • Attracted a new customer demographic.
  • Developed a new inventory tracking system that reduced waste by 26% and improved efficiency of restocking processes.
  • Achieved a 61% increase in employee accountability.
  • Collaborated with marketing to create promotional strategies.
  • Adjusted menus to increase revenue.

Summaries

  • Achieved 60% waste reduction.
  • Supervisor of Concessions with 10 years of successful performance reporting and risk assessment experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted per capita spending by 43%.
  • With QuickBooks training, I am knowledgeable about initiative management.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • Accomplished Supervisor of Concessions, experienced in event-based staffing coordination and alleviating operational bottlenecks. Reduced wait times by 44% and optimized sales operations during key events.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Accomplished Supervisor of Concessions.

Accomplishments

  • Managed 16 concession units during peak event hours, ensuring consistent quality and speed of service while adhering to all health standards.
  • Reduced order errors and complaints by 57% through implementing additional quality control checks and ensuring consistency in food preparation.
  • Continuously assessed and fixed breakdowns in front-end technology systems, minimizing customer transaction downtime by 17%.
  • Partnered with the marketing team to design targeted concession promotions that generated a 31% increase in customer engagement and sales.
  • Mentored a team of 5, resulting in improved morale and a retention rate increase of 19% by implementing personalized performance plans.
  • Developed and enforced safety guidelines that exceeded CPA compliance standards, leading to a 32% reduction in reported incidents.
  • Trained and mentored over 18 new employees on food safety regulations and concession best practices, achieving 18% adherence during health inspections.
  • Reduced food waste by implementing a more accurate sales forecasting model, cutting excess expenditure by $17 annually.
  • Implemented team-based goal-setting sessions, increasing individual employee sales achievements by 38% across concession outlets.
  • Played a critical role in optimizing shift schedules, minimizing overtime costs by $9 annually while maintaining adequate staffing levels during large events.

Affiliations

  • Promax Events Concessions Network
  • Society of Human Resource Management
  • Concessionaires Professional Network
  • Certified Food and Beverage Executive (CFBE)
  • Institute of Supply Chain Management (ISM)
  • Certified Concession Professional (CCP) program
  • International Association of Administrative Professionals
  • Institute of Event Management (IEM)
  • Association for Computing Machinery
  • American Medical Informatics Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Retail Food Protection Manager Certification
  • Alcohol Beverage Awareness Certification Washington
  • Certified Concessions Specialist (CCS)
  • Certified Food Safety Manager (CFSM)
  • SHRM Certified Professional (SHRM-CP)
  • Event Planning and Operations Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Event Specialist (CES)

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