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Skills

  • First Aid/CPR
  • Operational improvement
  • Problem resolution
  • Customer satisfaction improvement strategies
  • Custom credit solutions design
  • Business operations
  • Lending regulations
  • High-volume credit processing
  • Regulatory compliance
  • Risk mitigation techniques

Work Experiences

  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Achieved a 32% increase in NPS.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Assisted clients in navigating credit score disputes with major credit reporting agencies, achieving a 10% success rate in resolution cases.
  • Gained a better understanding of financial statements, which aided in risk assessment.
  • Conducted seminars across Denver.
  • Completed market research on competitive financing offers, recommending new pricing strategies that contributed to a 70% increase in loan origination.
  • Transported Power BI to three years customer locations.
  • Analyzed over 2 complex client credit portfolios, revising repayment plans and reducing risk exposure by $5.

Summaries

  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Miscellaneous training.
  • Achieved 2% retention in client relationships.
  • Conducted regular follow-up on client payment schedules.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Exceptional time management and interpersonal skills, as well as a desire to work for a leasing and financial firm.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept in loan origination strategies.
  • Advised clients on debt repayment strategies.
  • Achieved consistent referral growth of 49%.
  • Achieved results within 18 months.

Accomplishments

  • Designed and delivered a credit optimization service plan that improved customer satisfaction rates by 32% since its implementation in 2018.
  • Negotiated structured payment arrangements with creditors on behalf of clients, lowering debt balances by an average of $7.
  • Analyzed complex credit reports for inaccuracies and disputes, averaging 2 cleared discrepancies per client.
  • Developed a streamlined onboarding process for new credit consultations, resulting in 44% reduction in lead-to-client conversion time.
  • Identified inefficiencies in credit reporting processes, leading to improved case resolution times by 18%.
  • Brought client past-due loans into good standing within 18 months through efficient correspondence and negotiating for adjusted payment terms.
  • Worked with a collection team to resolve outstanding debts, leading to a $5 reduction in agency-reported delinquencies.
  • Engaged with clients to dispute inaccurate items on credit reports, leading to an average of 17 successful removals per client.
  • Managed a portfolio of 13 clients with credit challenges, reducing outstanding balances by $16 over 6 months.
  • Assisted 9 clients in resolving credit score inaccuracies with a 38% success rate, improving their credit scores by an average of 14 points.

Affiliations

  • Member of the Society for Financial Education and Professional Development
  • Alumni of system Finance and Investment Society
  • Certified Debt Specialist (CDS) from method
  • International Association of Administrative Professionals
  • Certified Credit Professional (CCP) from Credit Institute of Canada
  • National Association of Credit Management (NACM)
  • Association for Supply Chain Management (APICS)
  • Member of the Turnaround Management Association (TMA)
  • Association of Information Technology Professionals
  • Trainer in Credit Risk Workshops hosted by Brightline

Certifications

  • National Association of Credit Management (NACM) Certified Professional in Credit
  • Credit Risk Certification (CRC) by the Risk Management Association (RMA)
  • Certified Credit Executive (CCE)
  • International Association of Credit Portfolio Managers (IACPM) Certification
  • Debt Recovery Certification (DRC)
  • Certified Financial Services Auditor (CFSA)
  • Financial Industry Regulatory Authority (FINRA) Series 6 License
  • Certified Credit Union Financial Counselor (CCUFC)
  • Certified Financial Crime Specialist (CFCS)
  • Certified Professional in Business Credit Management (CPBCM)

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