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Skills

  • Corrective lens options
  • Eyewear brands
  • Optical orders
  • Customer Relationship Management (CRM)
  • Eyeglass aesthetics
  • Customer satisfaction improvement
  • Contact lens
  • Effective communication with clients and team
  • Verifying prescriptions
  • Supervision

Work Experiences

  • Achieved results over 10 months.
  • Achieved a recognition award.
  • Achieved 21% fewer redraws on lenses.
  • Boosted custom lens orders by 27%.
  • Initial patient tests included pressure assessments, acuity assessments, and autorefraction assessments.
  • Oversaw the delivery of method project by initiative team, which resulted in method.
  • Accurately interpreted prescriptions.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Evaluated completed lenses to ensure that they met customer specifications and were accurate when compared to orders.
  • Achieved a 41% improvement in operational efficiency by streamlining the customer handoff process between optometrist and technician.

Summaries

  • Collaborative Optician Technician with a proven track record of processing insurance claims efficiently, reducing rejections by 73%, and optimizing benefits for clients.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Assists customers in making decisions that meet their professional, personal, and lifestyle needs.
  • Client-focused approach.
  • Achieved satisfaction ratings above 23%.
  • Achieved 82% accuracy.
  • Achieved a 16% satisfaction rate.
  • Certified Optician Technician.

Accomplishments

  • Captured accurate patient optical measurements using precision digital tools, increasing the accuracy of orders by 19% in 2023.
  • Created promotional displays in collaboration with marketing teams, contributing to an increase in premium product sales by 79% over 2020.
  • Trained new employees in optical measurement processes, resulting in a 36% improvement in team efficiency within 7 months.
  • Resolved customer warranty claims promptly, achieving a 59% reduction in customer service escalations.
  • Successfully decreased service delivery times by 50% through optimizing the repair and adjustment process for broken eyewear.
  • Instrumental in rolling out a training program that reduced adjustment errors by 77% and improved customer satisfaction scores.
  • Resolved over 78% of customer complaints within 3 working days, improving overall client retention rates.
  • Utilized advanced diagnostic equipment to provide precision eyeglass frame adjustments, leading to a 68% reduction in returns.
  • Managed a daily inventory control process that reduced stock discrepancies by 60%.
  • Improved patient experience by reducing appointment wait times by 14 minutes through effective schedule management.

Affiliations

  • Society to Advance Opticianry (SAO)
  • Project Management Institute
  • Freemason
  • International Vision Expo Attendee
  • Optometry Divisions of the American Public Health Association (APHA)
  • National Contact Lens Examiners (NCLE) Certification
  • Jaycees
  • State Opticianry Licensure metric Holder
  • National Association of Social Workers
  • International Association of Administrative Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Optometric Office Assisting Certification Meridian 2017
  • ServSafe
  • Lensometry Skills Certification Vantage 2015
  • Vision Health and Safety Standards Certification Lakeside Partners 2024
  • Apple Certified Associate (ACA)
  • Eyeglass Dispensing Specialist Certification Meridian 2017
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Optical Assistant Diploma Vantage 2023
  • Certified Public Accountant

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