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Skills

  • Planning and Organization
  • Business Development
  • Negotiation and mediation skills
  • Trend analysis
  • Vendor relationship management
  • Operational improvement
  • Benefits review
  • Fraud detection and prevention
  • Relationship development
  • Award-winning sales professional

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Invented
  • Got better.
  • Applications, payments, corrections, endorsements, and cancellations were all handled by me.
  • Manage up to 12 calls and 16 scheduled appointments per day in order to gather information for the claims process to begin.
  • Answered 15 calls per 18 months to help customers with their questions and concerns.
  • Advised
  • Won
  • Presented account proposals in a timely and professional manner.
  • Completed and maintained all types of personal lines insurance policies within the agency.

Summaries

  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Focused on customer service
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Building strong working relationships with sales teams and brokers was a success.
  • Professional with over 13 years of experience in project management and process improvement initiatives across the enterprise.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Claims Manager is articulate and driven to succeed.
  • Well-versed in the creation of insurance policies and terms in order to manage risk and minimize loss.

Accomplishments

  • Designed and led workshop series that resulted in a team-wide certification in Scrum Master, increasing team competency in handling specialized claim types by 78%.
  • Developed and executed a continuous improvement program for claim file management, reducing overdue tasks by 39%.
  • Developed a claims fraud detection program, identifying and preventing 5 in fraudulent claims over one year.
  • Increased sales 15% over 6 months.
  • Collaborated with team of 2 in the development of system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led efforts to digitize department claim reporting, reducing paperwork by 40% and improving accessibility for remote teams.
  • Resolved product issue through consumer testing.
  • Managed $8 book of business.
  • Played a direct role in cutting average time-to-settlement by 9 days via implementation of strategically streamlined workflows.

Affiliations

  • Committee Member, National Association of Mutual Insurance Companies (NAMIC)
  • Lions Club
  • Leadership Role, National Association of Subrogation Professionals (NASP)
  • Affiliate, CPCU Society – Chartered Property Casualty Underwriters
  • Participant, Risk and Insurance Management Society (RIMS) Annual Conference
  • American Marketing Association
  • Speaker, American Conference Institute’s Annual National Forum on Insurance Allocation
  • Member, Claims and Litigation Management Alliance (CLM)
  • Sponsor, Claims Handling Innovations Forum
  • Affiliate, Risk Management and Insurance Advisory Community (RMIAC)

Certifications

  • Certified Specialist in Loss Mitigation (CSLM)
  • Project Management Professional (PMP)
  • Accredited Insurance Fraud Investigator (AIFI)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Data Analytics and Reporting Professional (DARP) Certification
  • Certified Public Accountant
  • Certified Claims Triage Specialist (CCTS)
  • Certified in Advanced Financial Analysis for Actuarial Data
  • Professional in Insurance Regulatory Compliance (PIRC)

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