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Skills

  • Relationship development
  • Aircraft emergency protocols
  • Fuel inventory management
  • Operational improvement
  • Flight records management
  • KPI-driven performance monitoring
  • Preventive maintenance
  • Problem resolution
  • Aircraft servicing best practices
  • Air traffic control communication

Work Experiences

  • Created and implemented a safety protocol.
  • Spearheaded personnel safety initiatives to ensure that all aircraft operations are conducted safely.
  • Analyzed historical data to identify fueling inefficiencies during busy periods, resulting in the elimination of bottlenecks and 47% faster refuels.
  • Consistently delivered quick and accurate services.
  • Achieved 46% fewer downtime incidents.
  • Looked for industry trends on social media and through online sources.
  • Built long-lasting professional relationships with key clients.
  • Created and implemented a safety protocol that reduced on-the-job accidents by 26% and received Innovation Award in 2018.
  • Accurately documented fuel consumption.
  • Oversaw the delivery of initiative project by metric team, which resulted in system.

Summaries

  • Adept at managing complex aviation fueling operations.
  • Accurately documented fuel consumption.
  • Comprehensive understanding of fuel logistics.
  • Cross-trained team members in Scrum Master.
  • Clear understanding of risk assessment and performance reporting as well as risk assessment training.
  • Desire to bring 15 years of airport experience to Lakeside Partners and take on a challenging opportunity.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Telecommunications and Wireless, senior Lead Line Service Technician and outstanding performer in risk assessment and process improvement.
  • Created a fuel usage strategy.
  • Customer-centric leader recognized for managing high-profile aircraft.

Accomplishments

  • Streamlined documentation of fueling and towing operations, leading to more accurate record-keeping and a reduction in operational errors by 84%.
  • Reduced fuel waste by 58% by auditing fuel usage logs and implementing a more efficient documentation system for ground crews.
  • Documented and resolved framework which led to metric.
  • Implemented advanced fueling technology, enhancing process accuracy by 55% and reducing spill incidents.
  • Facilitated the training of staff to increase proficiency in aircraft towing, resulting in a 22% improvement in service efficiency.
  • Collaborated with aviation leadership during flight operations, contributing to an increase in on-time departures by 85% across all serviced aircraft.
  • Trained and mentored 17 technicians, elevating the overall team's efficiency by 59% in towing and fueling operations.
  • Reduced response time to equipment malfunctions by 67% by implementing a new preventative maintenance schedule across all service lines.
  • Contributed to a successful aircraft dispatch strategy, enabling the completion of 2 scheduled flights on-time during peak season.
  • Serviced an average of 5 aircraft daily, ensuring accurate fueling and towing operations while maintaining compliance with FAA regulations.

Affiliations

  • Certified Aviation Manager (CAM) with NBAA
  • Global Ground Support Equipment & Services Association (GGESA)
  • Association for Computing Machinery
  • American Association of Airport Executives (AAAE)
  • International Federation of Air Traffic Controllers' Associations (IFATCA)
  • National Aircraft Resale Association (NARA)
  • Lions Club
  • Freemason
  • National Business Aviation Association (NBAA)
  • Aircraft Maintenance Technicians Association (AMTA)

Certifications

  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Aircraft Maintenance Technician Certification - metric
  • ServSafe
  • EPA Section 608 Certification (Refrigeration and Air Conditioning)
  • Google Certified Professional Cloud Architect
  • Environmental Protection Programs Certification - Northwind
  • Aircraft Fuel Handling Certification - Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hazardous Materials Manager (CHMM)

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