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Skills

  • Communications
  • Rapid 10-key data entry
  • System equipment
  • Customer relationship building
  • Accounting systems and software
  • Process improvement
  • Complaint management
  • Customer service
  • MS Office
  • Fraud detection and prevention

Work Experiences

  • Anticipated client needs.
  • Collected customer feedback on deposit services.
  • Contributed to 43% growth in deposits.
  • Collaborated with the compliance team to ensure adherence to ITIL, passing each audit on first review without incident.
  • Achieved a resolution rate of 23%.
  • Accurately managed large cash deposits and vault balancing without discrepancies for 10 consecutive quarters.
  • Reorganized my online banking files and deleted any that were no longer in use.
  • Achieved results during 2020.
  • Kept a balancing record with a 4% accuracy rate.
  • Achieved results over two years.

Summaries

  • Achieved 36% customer satisfaction.
  • Deposit Services Representative with 17 years of successful budget management and team leadership experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Accomplished Deposit Services Representative with a strong background in fraud prevention, preventing losses of $5 by collaborating with fraud prevention teams and implementing security measures.
  • Setting up services, transferring funds, and assisting with complex transactions are all skills that she possesses.
  • Promote customer engagement with a winning smile and a positive attitude.
  • Achieved a 59% retention rate.
  • Deposit Services Representative is a capable Deposit Services Representative with a proven track record in customer service, sales, and banking.
  • Achieved 80% transaction accuracy.
  • Achieved a 36% resolution rate.

Accomplishments

  • Managed high-volume deposit transactions daily, maintaining a consistent error rate below 79%.
  • Processed daily wire transfers and ACH payments, increasing transaction volume by 66% while maintaining accuracy.
  • Improved team performance and transaction accuracy by streamlining routine deposit verification processes.
  • Led quality control reviews on deposit entries, ensuring deposit accuracy and compliance with company standards.
  • Collaborated with team of 15 in the development of metric.
  • Documented and resolved metric which led to category.
  • Accurately processed deposits for both individual and commercial accounts, reducing transaction errors by 40%.
  • Reconciled a backlog of 6 deposit discrepancies worth $3, restoring account accuracy within three years.
  • Spearheaded the reconciliation of daily accounts, managing over 15 deposits and minimizing discrepancies to under 65%.
  • Accelerated deposit processing by 82% after implementing digital tools, reducing average transaction time by 8 minutes.

Affiliations

  • Member, American Bankers Association (ABA)
  • Lions Club
  • Completed Training, Cross-Selling in Banking Services Scrum Master 2015
  • Participant, Customer Retention Strategies Summit Denver
  • International Council of Nurses
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Member, International Banking Federation (IBFed)
  • Member, Association for Credit and Loss Prevention (ACLP)
  • Participant, Risk Management & Compliance Conference Denver

Certifications

  • Certified Public Accountant (CPA)
  • National Check Professional (NCP)
  • Certified IRA Services Professional (CISP)
  • Certified Bank Audit Professional (CBAP)
  • Chartered Financial Analyst (CFA) Level I
  • Certified Fraud Examiner (CFE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Regulatory Compliance Manager (CRCM)
  • Google Certified Professional Cloud Architect
  • Certified Data Protection Officer (CDPO)

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