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Skills

  • MS Office
  • Regulatory compliance
  • Family reunification support
  • Operational improvement
  • Psychosocial Assessments
  • Communications
  • Team building
  • Organization
  • Individual and family counseling
  • Effective communication with diverse populations

Work Experiences

  • Analyzed case history reports and developed intervention frameworks, reducing timelines for client goal achievements by 9 months.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Achieved 22% faster case resolutions.
  • Collaborated on grant proposals.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported ServiceNow to the past year customer locations.
  • Acquired $15 in funding.
  • Achieved 38% employment rate.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.

Summaries

  • Achieved a 61% reduction in crisis incidents.
  • Within Miscellaneous, senior Residential Social Worker and outstanding performer in performance reporting and project management.
  • Collaborative Residential Social Worker.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Committed to trauma-informed care practices, resulting in a 37% measurable improvement in client well-being while working with trauma-affected populations.
  • Adept at fostering community partnerships.
  • Accomplished results within two years.
  • Collaborated with multidisciplinary teams.
  • Achieved a 20% increase in self-sufficiency.
  • Consistently led to faster resolution times.

Accomplishments

  • Supervised 15 interns from accredited social work programs, providing mentorship and training that contributed to a 21% intern retention rate post-graduation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored new social workers in trauma-informed practices, improving team competence in handling complex trauma cases by 24%.
  • Obtained emergency housing for 11 domestic violence survivors, coordinating legal and medical follow-up that increased long-term safety outcomes by 36%.
  • Redesigned documentation and reporting procedures, leading to 18% reduction in data-entry errors and streamlined compliance with internal audits.
  • Conducted home visits to monitor family dynamics, achieving a 17% improvement in the family-reunification rate during procedure.
  • Led conflict mediation sessions between residents and families, resulting in an increase in amicable outcomes by 47% and reduced repeat conflicts.
  • Implemented new crisis management protocols that reduced emergency intervention rates by 85% and improved overall patient safety.
  • Fostered a trauma-informed space, evidenced by a 22% decrease in critical incidents and improved long-term outcomes for service users.
  • Collaborated with sales to improve the protocol for addressing client grievances, reducing the average time to resolution by 18 days.

Affiliations

  • Society of Women Engineers
  • National Association of Social Workers
  • National Council for Mental Wellbeing
  • Protective Services Workers Association Chicago
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Association for Play Therapy (APT)
  • American Marketing Association
  • American Public Human Services Association (APHSA)
  • American Psychological Association (APA), Division 37: Child and Family Policy and Practice

Certifications

  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certification in Restorative Practices
  • Certified Family Life Educator (CFLE)
  • Certificate in Clinical Supervision for Social Workers
  • Child Protective Services Certification
  • Certification in Child and Adolescent Needs Assessments
  • Certification in Motivational Interviewing
  • Child Abuse Prevention Training Certification

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