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Skills

  • Food preparation
  • Document scanning
  • Conflict resolution
  • Materials inspections
  • System analysis
  • Staff development
  • Statistical data analysis
  • Pricing tool development
  • Equipment calibration
  • Team Leadership

Work Experiences

  • Performed cell-based potency and impurity assays for in-process, release, and stability samples.
  • Solved
  • Followed safety and clean-up procedures to comply with agency and regulatory mandates.
  • Worked with the parts department to get the parts I needed.
  • Completed data capture forms, equipment logbooks, and inventory forms as part of the testing procedures documentation.
  • Responded quickly to customer concerns and resolved system issues using workflow optimization and budget management.
  • Sought advice.
  • On-site training was provided by me.
  • Inspected Jira and compared it to industry standards to meet regulatory requirements.
  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.

Summaries

  • Customer service specialist with 5 years of program experience who is dedicated and detail-oriented.
  • Determined sales and marketing professional with 3 years of experience in standard industry.
  • Over 5 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Expert
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • To conduct experiments successfully, pays close attention to detail and uses critical reasoning.
  • Articulate
  • Service-driven
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.

Accomplishments

  • Introduced risk-based thinking to the quality management process, reducing non-compliance incidents by 61% over 18 months.
  • Tracked and reported key quality metrics to stakeholders, ensuring transparent communication and facilitating timely resolution of quality issues.
  • Implemented corrective and preventive action (CAPA) processes that ensured consistent conformance with method, reducing recurring product defects by 56%.
  • Spearheaded a cross-functional project to reduce product variability, leading to a 17% reduction in non-conformance reports and improving overall output consistency.
  • Led internal audits and external supplier audit processes that resulted in standard, ensuring adherence to both industry and company-specific quality standards.
  • Facilitated cross-departmental communication, acting as a liaison between engineering and production teams to address quality issues and improve operational efficiency.
  • Collaborated with cross-functional teams to develop quality training modules, resulting in improved competency levels and 22% reduction in human errors.
  • Successfully reduced material waste by 66% through implementing continuous improvement processes within the manufacturing team.
  • Collaborated with regulatory agencies and internal stakeholders to ensure compliance with metric, achieving recertification with zero findings.
  • Utilized Six Sigma and Lean methodologies to streamline production processes, reducing production cycle time by 32% and enhancing overall quality.

Affiliations

  • Continuous Improvement and Lean Management Forum – Workshop Attendee 2020
  • Society of Women Engineers
  • American Statistical Association (ASA) – Member, Quality and Productivity Section
  • International Conference on Quality – Speaker on QuickBooks in 2018
  • Manufacturing & Service Operations Management Society (MSOM) – Participant in Annual Meetings
  • Society of Manufacturing Engineers (SME) – Member, Manufacturing Quality Focus 2020
  • Institute of Quality Assurance (IQA) – Certified Quality Auditor (CQA) 2022
  • Lions Club
  • National Association of Social Workers
  • Quality Management Institute (QMI) – Board Member in 2021

Certifications

  • Certified Quality Engineer (CQE) - ASQ
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Certified Public Accountant
  • Risk Management Professional (RMP) - PMI
  • Total Quality Management (TQM) Certification
  • Certified Supply Chain Professional (CSCP) – APICS
  • Environmental Management Systems (ISO 14001) Lead Auditor Certification
  • Certified Process Improvement Professional (CPIP)
  • Process Validation and Verification Professional Certification
  • Certified in Production and Inventory Management (CPIM) – APICS

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