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Skills

  • Test data management
  • Client satisfaction enhancement
  • Performance Testing for Enterprise Systems
  • QA process improvement
  • Test environment management
  • Tools: process, system
  • Stress testing
  • Quality assurance (QA) leadership
  • Bug resolution acceleration
  • Mentorship and team development

Work Experiences

  • Created a lease return database so that 3 regions and dealers could have accurate data.
  • Was in charge of Workday routine maintenance, with a focus on safety, upkeep, and proper handling of emergency repairs.
  • Monitored automated and coordinated to ensure safety and efficiency.
  • Assessed requests for hiring, firing, and promotions.
  • Maintained records, such as process and framework, as well as ensuring that updated program was distributed.
  • Addressed over 12 security vulnerabilities pre-production.
  • Introduced new vehicles, including model year updates, running changes, and price adjustments.
  • Strategic planning, client relations, and risk assessment all have objectives that I created.
  • Oversaw and directed system, metric, and system teams for program projects.
  • Was in charge of executive leadership reporting functions.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Senior Manager with a specialty in risk assessment who is adept at planning, implementing, and overseeing key improvements to boost business growth and efficiency.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Provides a clear vision to help teams become more cohesive and productive.
  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Senior Manager with extensive experience in reporting, budgeting, and compliance.

Accomplishments

  • Reduced team’s downtime during testing stages by streamlining test environment setup, cutting time by 33%.
  • Architected and implemented stress testing environments that improved system capacity by 18% without adding additional infrastructure costs.
  • Optimized test coverage by implementing a risk-based testing approach, reducing redundant tests by 59%, while enhancing coverage.
  • Resolved product issue through consumer testing.
  • Led initiatives to transition to containerized test environments using SAP, which resulted in a reduction of build provisioning time by two years.
  • Collaborated with product and release management teams to ensure smooth go-live events, with no major defects in 13 consecutive launches.
  • Established a shift-left testing strategy, catching 64% more defects in the development phase and reducing production issues.
  • Identified and eliminated bottlenecks in automation framework, leading to 78% faster execution times and reducing manual intervention.
  • Managed defect triage meetings and established a root cause analysis framework that drove defect resolution time down by 41%.
  • Continuously monitored and reported on test coverage metrics, ensuring comprehensive validation of 17 features across multiple test environments.

Affiliations

  • Object Management Group (OMG) - Involvement in model-based testing tools and strategies
  • DevOps Institute - Continuous member engaging in automated testing approaches
  • LambdaTest Community - Engaged in cloud-based automated testing thought leadership
  • Project Management Institute
  • Scrum Alliance - Member certified in Scrum Testing and Agile Test Framework improvement
  • Toastmasters
  • European Organization for Quality (EOQ) - Continuous learning in international QA practices
  • Society for Testing Analysis and Software Quality Assurance (STASQA) - Leadership presence in Seattle chapter
  • International Association of Administrative Professionals
  • Association for the Advancement of Artificial Intelligence (AAAI) – Involvement in AI-based testing frameworks

Certifications

  • ISTQB Advanced Level Test Agile Extension
  • Advanced Practitioner in Test Automation - APTAC
  • Professional Scrum Master I (PSM I)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • ISTQB Advanced Level – Test Analyst (CTAL-TA)
  • Salesforce
  • ServSafe
  • Certified Public Accountant
  • Project Management Professional (PMP)

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