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Skills

  • Disaster Recovery Planning
  • Initiative
  • Vendor relationship management
  • Traffic monitoring
  • CRM System Integration
  • Coding
  • JavaScript
  • Customer Satisfaction Enhancement
  • Business operations
  • Cross-functional team leadership

Work Experiences

  • Designed the overall user experience, including the user interface and data visualizations, which resulted in a 14% increase in sales.
  • Customers, stakeholders, business architects, and engineers provided input, which I gathered and synthesized.
  • Completely updated and redesigned the user experience for the Miscellaneous company website.
  • Transported Adobe Creative Suite to three years customer locations.
  • Conducted audits on failed eCommerce transactions, identifying and resolving site glitches that resulted in 2 of recovered revenue.
  • Designed and developed Asana website.
  • Championed the adoption of agile methodologies within the web team, resulting in 46% faster project executions.
  • Answered 2 calls per the past year to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved President's Club for excellence in web development from Meridian in 2019, laying the groundwork for future distinctions.

Summaries

  • 2 years of experience as a creative webmaster.
  • Internet Specialist with 14 years of successful client relations and project management experience.
  • Achieved 53% fewer outages.
  • Adept at transforming complex data into insights.
  • Achieved a 42% faster page load time.
  • Analytical Internet Specialist.
  • Successful at quickly responding to client needs and troubleshooting websites.
  • 15 years of experience working with standard and initiative as a creative webmaster.
  • Achieved a 20% increase in user retention.
  • Achieved a 27% improvement in lead generation.

Accomplishments

  • Collaborated with team of 4 in the development of metric.
  • Led the redesign of 9 consumer-facing websites, boosting page load times by 46% and improving user satisfaction scores.
  • Deployed automation scripts, saving an average of 16 hours per week on web maintenance tasks.
  • Increased customer checkout speed by 41% through the optimization of e-commerce integrations and payment gateways.
  • Integrated Google Analytics and process into web properties, leading to more actionable insights and a 84% boost in campaign effectiveness.
  • Trained 15 employees on the best practices of web performance optimization, leading to a 51% decrease in page load times.
  • Facilitated the transition to cloud platforms for Lakeside Partners, reducing server maintenance costs by 23%.
  • Orchestrated cross-team collaboration on web initiatives, reducing project completion time by 19%.
  • Developed mobile-friendly email templates, resulting in a 48% increase in monthly click-through rates.
  • Standardized website analytics reports across 3 domains, helping marketing teams increase conversions by 30%.

Affiliations

  • Association for Computing Machinery
  • Rotary International
  • Scrum Alliance
  • Certified Internet Web Professional (CIW) Program
  • Global Association of Risk Professionals (GARP)
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • International Association of Software Architects (IASA)
  • User Experience Professionals Association (UXPA)
  • Data Visualization Society

Certifications

  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Cloud DevOps Engineer Certificate – Brightline
  • App Builder Certification – Salesforce
  • Certified Internet Webmaster (CIW)
  • ServSafe
  • Certified Web Developer – Meridian
  • Certified Associate in Project Management (CAPM) – Denver
  • Google Cloud Platform Certification – Professional Data Engineer
  • Google Mobile Web Specialist Certification
  • Adobe Certified Expert (ACE) – Adobe Dreamweaver

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