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Skills

  • Clinical quality program standards
  • Care plan management
  • Customer service-oriented
  • Business Administration
  • Care plan assessment
  • Schedule management
  • Presentation design
  • Human resource laws knowledge
  • Payroll and budgeting
  • Housekeeping

Work Experiences

  • Kept track of progress and recorded any changes in status.
  • Made sure that personal and professional documents were filed properly.
  • Organized computer-based information and filed paperwork.
  • Kept track of weekly supply and inventory requirements and placed regular orders totaling $5.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Designed and managed office systems to handle paperwork efficiently.
  • Was in charge of inbound and outbound correspondence, which included mail, email, and faxes.
  • Gathered and analyzed administrative cost data in order to prepare three years budgets for corporate management.
  • Basic banking and bookkeeping tasks were completed by me.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.

Summaries

  • Knowledgeable Home Support Worker with expertise in marketing and program development.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Exceed expectations in terms of group performance and scheduling efficiency.
  • Asana expert with database management experience.
  • Meticulous Home Support Worker capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.
  • Adaptable person with client relations and quality assurance abilities.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Home Support Worker.
  • 16 years of experience streamlining processes, managing talented team members, and performing process improvement by an educated professional.
  • Home Support Worker has demonstrated individual leadership and success in data entry, management, and administrative support while contributing to team projects.

Accomplishments

  • Collaborated with physicians, nurses, and social workers to create a harmonious and effective care team model.
  • Provided comfort, emotional support, and a safe environment for terminally ill patients, helping them live peacefully in their final days.
  • Restricted Diet Compliance: Developed innovative recipes to suit complicated dietary requirements for customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supplier Relationship Management: Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
  • Trained 11 new hires on caregiving best practices, contributing to 48% retention of new employees.
  • Client Relations:: program framework
  • Assisted with mobility and physical exercises, improving the physical health of clients and limiting their risk of falls.
  • Efficiently managed multi-client households, balancing priorities and ensuring each client received the adequate attention required.
  • Financial: Managed vendor accounts to ensure best possible product pricing.

Affiliations

  • Professional Patient Advocate Institute – Member
  • Certified Care Consultant for Aging Loved Ones – Beacon Labs 2022
  • End-of-Life Nursing Education Consortium (ELNEC) – Completion 2021
  • National Council on Aging – Collaborator
  • Certified Personal Support Worker – metric
  • Home Care Association of Washington – Member
  • American Marketing Association
  • Lions Club
  • International Council of Nurses
  • National Alliance for Caregiving – Active Participant

Certifications

  • CompTIA Security+
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • First Aid and CPR/AED Certification (American Red Cross or system)
  • Elder Care Certification by Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Certified Personal Support Worker (PSW)
  • Salesforce
  • Certified Aging in Place Specialist (CAPS)
  • First Aid/CPR Certified
  • Palliative Care Training Certification

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