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Skills

  • Multi-line phone system management
  • Team building
  • Organization
  • Contact information database management
  • Relationship development
  • Attention to detail
  • Customer service
  • Team collaboration
  • Supervision
  • Fast-paced environment adaptability

Work Experiences

  • Aided in faster call transfers.
  • Oversaw a busy Summit Group's 9-line switchboard system.
  • Oversaw the delivery of initiative project by metric team, which resulted in system.
  • Collaborated with logistics to coordinate meeting schedules for senior executives, resulting in 7 successful appointments without conflicts.
  • Collaborated with compliance to coordinate meeting schedules.
  • Contributed to a customer-first culture.
  • Awarded Employee of the Year for customer service.
  • Contributed to a 35% reduction in operational failures.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved 17 conflict-free appointments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • To project a positive company image, maintains a poised and eloquent demeanor.
  • Collaborated with compliance to coordinate meetings.
  • Accomplished at onboarding and training new staff.
  • Achieved a 85% increase in call handling efficiency.
  • Front desk management and call routing are two areas where I excel.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished at onboarding and training new staff, reducing switchboard orientation time by 45% and fostering higher team efficiency.
  • Administrative support professional with expertise in scheduling 14 meetings per week and managing high-volume calls with precision and professionalism.

Accomplishments

  • Recommended switchboard software upgrades that improved system uptime by 7 hours weekly.
  • Implemented streamlined call-routing techniques, reducing average hold time by 71%.
  • Ensured flawless communication with vendors, managing directory updates to avoid call misdirection.
  • Resolved 60% of phone inquiries at first contact by leveraging product knowledge and company policies.
  • Improved front desk administrative procedures by aligning call schedules with key decision makers.
  • Suggested improvements to switchboard system that decreased call disconnect rates by 23%.
  • Managed confidential phone inquiries, maintaining strict compliance with system regulations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Processed and directed an average of 4 calls per day, ensuring high responsiveness and professionalism.
  • Created customer service reports based on call volume trends, delivering insights that enhanced client satisfaction strategies.

Affiliations

  • Toastmasters
  • Freemason
  • Society for Human Resource Management (SHRM) - Local Chapter
  • Local Business Communication & Networking Group
  • Institute of Administrative Management (IAM)
  • International Customer Service Association (ICSA)
  • Association for Computing Machinery
  • American Marketing Association
  • International Council of Nurses
  • Local Chamber of Commerce Receptionist Networking Group

Certifications

  • Stress Management in the Workplace Certification, process
  • Certified Front Desk Receptionist, Harbor & Co.
  • Certified Administrative Professional (CAP) – Summit Group
  • Salesforce
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Switchboard Operator (CSO), Summit Group

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