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Skills

  • Change management in software tools
  • Customer service
  • Customer retention strategies
  • Security systems
  • Team Leadership
  • Team building
  • Insurance terminology
  • Complex coverage dispute resolution
  • Documentation and record-keeping accuracy
  • Skilled in ServiceNow

Work Experiences

  • Communicated coverage changes to clients.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Conducted detailed insurance policy audits.
  • Achieved a 25% improvement in processing time.
  • Conducted in-depth inspections of 13 properties.
  • Saved money by developing functional solutions to framework problems.
  • Analyzed high-risk insurance claims.
  • Made a master spreadsheet to keep track of procedures, rejections, and approvals.
  • Achieved a Outstanding Service Award for streamlining policy renewal processes, saving the department $6 annually.
  • Collaborated with legal.

Summaries

  • Accomplished Hazardous Insurance Specialist.
  • Achieved department-wide cost savings of $11 annually.
  • Individual who is accommodating and logical in creating customized requests for each client.
  • Working with regulatory limits and method department standards to handle requests via email, letter, phone calls, or in person is second nature to me.
  • Method, framework, and metric are all available.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • A skilled Insurance Verification Specialist with experience contacting insurance companies for vital information and preparing patient documents for billing purposes.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Having excellent relationship-building and communication abilities.

Accomplishments

  • Increased annual client retention by 46% by offering specialized hazard risk reduction strategies tailored to high-risk workplaces.
  • Reduced operational costs related to insurance claims management by 45% by implementing new software for fraud detection and documentation oversight.
  • Executed hazard policy audits for 7 commercial clients, uncovering underinsured risks and facilitating coverage corrections.
  • Negotiated premium reductions with top-tier insurers, achieving a 52% decrease in annual costs for 3 commercial clients.
  • Reduced incident-related insurance claims for Summit Group by 42% by introducing a comprehensive, proactive risk assessment initiative.
  • Identified fraudulent claims through advanced analytics, saving the company an estimated $111,000 in potential losses annually.
  • Planned and executed 18 educational webinars on hazard coverage, boosting participant understanding by 45% and driving new business opportunities.
  • Partnered with the legal department to ensure all hazard policy provisions were compliant with state regulations, significantly reducing audit issues.
  • Spearheaded premium negotiations that led to a $210,000 annual savings while maintaining comprehensive hazard coverage for high-risk accounts.
  • Conducted in-depth training sessions on hazard insurance for new hires, increasing the team’s performance metrics by 84%.

Affiliations

  • Involved with Industry Best Practices for Claim Handling through Cedar Works, 2019
  • Member, Society of Risk Analysis (SRA), specializing in property risk assessments
  • Certified member of the Chartered Property Casualty Underwriter (CPCU) Society since 2018
  • Certified in Catastrophe and Environmental Risk Evaluation by framework
  • Certified Regulatory and Compliance Professional from Wharton Executive Education, 2019
  • Acted as liaison for National Flood Insurance Program (NFIP) promotional efforts, 2019
  • Panelist on Hazard and Property Underwriting Forum, 2015
  • Participant, Insurance Institute for Business & Home Safety (IBHS) Policy Development Committee
  • Active contributor to Insurance Fraud Prevention Association, 2021
  • Member, International Insurance Society focused on liability reform practices, 2024

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Associate in Risk Management (ARM) from The Institutes
  • Certified Professional Insurance Woman (CPIW) from NAIW
  • Licensed Hazardous Materials Transporter by program
  • SAP Certified Application Associate
  • Certified Insurance Fraud Investigator (CIFI)
  • Certificate in Risk Assessment and Emergency Management
  • Post-Disaster Claims Management Certificate by FEMA
  • American Academy of Financial Management (AAFM)
  • Certified Insurance Counselor (CIC) by The National Alliance

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