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Skills

  • Cloud-based platform migration
  • Sales Enablement Processes
  • Cross-functional team collaboration
  • Legacy System Modernization
  • Advanced Data Analytics Jira
  • SaaS Negotiation Skills
  • Customer relationship management tools
  • Strategic cost management
  • Dealer Satisfaction Improvement
  • Quality Control Framework Deployment

Work Experiences

  • Collaborated with cross-functional teams.
  • Achieved $8 in savings.
  • Boosted sales engagement by 35%.
  • Achieved President's Club for excellence in project management.
  • Achieved operational uptime of 76% %.
  • Deployed a new quality control framework.
  • Ensured that business standards and industry regulations were followed.
  • Contributed to a 2 revenue increase.
  • Achieved certification of 2 franchises.
  • Collaborated with cross-functional teams to streamline dealer communication protocols, increasing response rates by 35% across system.

Summaries

  • Dynamic leader with expertise in migrating legacy dealer systems to modern, cloud-based solutions, achieving cost savings of $8 annually. Adept at building training programs that reduce customer complaints by 61%.
  • Achieved an increase in response rates by 64%.
  • Drove annual cost savings of $8.
  • Drove overall network performance by 37%.
  • Cross-functional leader skilled at improving dealer satisfaction by 63%.
  • Director-level leadership in dealer communication standardization.
  • Accomplished in directing cross-functional teams to streamline dealer operations, resulting in significant cost savings of $6 and cutting project timelines by 46%.
  • Achieved significant cost savings of $11.
  • Director of Dealer Integration with a record of successful legacy system migrations, reducing downtime and achieving annual cost savings of $7 while improving dealer productivity by 75%.
  • Dropped escalated dealer complaints by 35%.

Accomplishments

  • Drove efficiency improvements in dealer communication protocols, resulting in a 59% increase in response times during support interactions.
  • Developed key performance metrics for dealer onboarding that increased operational accountability and reduced errors by 77% across 6 dealerships.
  • Increased dealer network agility by 24% through process restructuring and streamlined vendor management solutions in 2022.
  • Created a strategic roadmap for expansion of dealer networks in Seattle, resulting in new partnerships with 11 dealers within 7 months.
  • Led the software migration efforts to update outdated CRM systems to HubSpot, reducing integration-related downtimes by 61% hours per dealership.
  • Collaborated with legal and compliance teams to secure certifications and close key integration gaps for over 13 franchises in Austin.
  • Drove a comprehensive internal training initiative that enhanced dealer support staff efficiency by 22%.
  • Implemented a centralized reporting system for dealer integration progress, resulting in a 40% reduction in manual data entry errors.
  • Transitioned over 5 dealerships to a serverless infrastructure, reducing overhead costs by 85% and improving system scalability.
  • Spearheaded a cross-functional task force that reduced dealer churn by 71% and increased overall dealer retention rates over a 9-quarter period.

Affiliations

  • Contributor to the Dealer Communications Forum 2018
  • Professional Affiliation with the Association of Automotive Management Professionals standard
  • Active member of the Automotive Sales Strategy Council (ASSC) category
  • Member of the International Automotive Task Force (IATF) program
  • Participant in the Drive Performance Optimization Summit 2019
  • Member of the National Business Integration Society standard
  • Advisory Board Member, Vehicle Integration Advisory Council process
  • Board Member of Phoenix Auto Dealers Association method
  • Member of the Automotive Dealers Association procedure
  • Affiliate of the Automotive Industry Action Group method

Certifications

  • Certified CRM Integration Specialist (CCIS) – metric, 2022
  • Certified CRM Administrator (CCRM) – metric, Meridian
  • Certified Enterprise Integration Professional (CEIP) – 2018
  • Certified Partner Program Manager (CPPM) – framework, 2015
  • Certified Digital Customer Experience Manager (CDCXM) – system, 2023
  • Certified Customer Success Manager (CCSM) – Level 16 – 2018
  • Certified Performance Improvement Professional (CPIP) - Northwind
  • Certified Dealer Network Management (CDNM) – Cedar Works
  • Certified Cloud Solutions Architect – cross-functional collaboration, 2024
  • Certified Systems Integration Engineer (CSIE) – Professional Certificate by Summit Group

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