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Skills

  • Contractor and vendor management
  • Asset protection strategies
  • Emergency preparedness and response
  • Budget management within security department
  • Conflict resolution and mediation
  • Time management and prioritization
  • Team management
  • Problem resolution
  • Supervision
  • Risk assessment and mitigation

Work Experiences

  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved resolution within 2 minutes.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Consistently met annual audits.
  • Collaborated with vendors to introduce biometric key fob systems.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Taught newly hired Key Holding Managers how to upsell using project management and data analysis, boosting job expertise within two years.
  • Achieved 3% reduction in time spent managing access requests.
  • Consistently met or exceeded annual audits focusing on key security compliance, receiving Top Performer in 2017.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Key Holding Manager with 8 years of successful strategic planning and data analysis experience.
  • Within Miscellaneous, senior Key Holding Manager and outstanding performer in risk assessment and process improvement.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at handling security emergencies.
  • Accomplished leader who streamlined access approval.
  • Achieved 72% faster response times to access-related issues.
  • Achieved a 57% improvement in tracking efficiency.

Accomplishments

  • Documented and resolved procedure which led to process.
  • Facilitated the safe and timely handover of high-security keys between departments, decreasing risk of loss by 21% with enhanced tracking protocols.
  • Reduced key duplication incidents to zero over 7 months by introducing a robust verification system, exceeding company standards.
  • Successfully mediated and resolved multiple access-related conflicts, reducing potential security risks and maintaining security protocol integrity.
  • Successfully managed access control for high-value assets across 5 locations, preventing security breaches through diligent key management.
  • Collaborated with building management to upgrade key control policies, reducing potential threats from contractor access by 77%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mediated interdepartmental access disputes, fostering cooperation and ensuring seamless access to sensitive areas, resulting in a 43% efficiency boost.
  • Trained and supervised a team of 17 key control staff, enhancing operational efficiency and ensuring strict adherence to security procedures.
  • Established a new protocol to prevent key duplication supported by updated security verification, which contributed to saving the organization 11 annually.

Affiliations

  • Risk and Insurance Management Society (RIMS) for Security Professionals
  • American Society for Industrial Security (ASIS)
  • Association for Computing Machinery
  • Security Systems Integration Professionals Network
  • Institute of Access Management Professionals
  • National Association of Social Workers
  • Jaycees
  • Toastmasters
  • Security Leadership Membership in The International Association for Healthcare Security & Safety (IAHSS)
  • Certified Key Management Specialist (CKMS)

Certifications

  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Introduction to Smart Lock Technologies Certification
  • Information Security Awareness and Training Certification
  • Certified ScrumMaster (CSM)
  • Certified Master Key Specialist (CMKS) from Cedar Works
  • Crisis Intervention Certification
  • Certified Key Control Technician (CKCT)
  • Certified Storekeeper (CSTK) in Physical Security
  • Certified Emergency Manager (CEM)

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