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Skills

  • Staff management
  • Bookkeeping
  • Attention to detail
  • Adherence to Corporate Policies
  • Professional phone etiquette
  • High efficiency
  • Professional demeanor
  • Shorthand writing
  • Customer service excellence
  • Time management

Work Experiences

  • Organized and managed departmental records and files so that they could be retrieved quickly and easily.
  • Was in charge of screening resumes and coordinating phone and in-person interviews.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Organized, opened, and routed incoming mail and deliveries to assist Executive Receptionists and Executive Receptionists in responding quickly to business and customer needs.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
  • Maintained professionalism and respect while greeting and welcoming visitors, vendors, and members of the public to the facility.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Was in charge of communications, mail distribution, supply ordering, and inventory control in the office.
  • Created documents and presentations to assist senior executives in making business decisions.

Summaries

  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Ready to take on a new challenge in an exciting position with a Miscellaneous company to help them achieve even greater success.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.
  • Power BI and Adobe Creative Suite experts.
  • Executive Receptionist with 15 years of successful cross-functional collaboration and performance reporting experience.
  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.

Accomplishments

  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Accomplished process through category.
  • Category Trained medical billing staff of 17 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Implemented new front-desk check-in procedures, reducing visitor wait times by 54% while ensuring top-level security clearance remains intact.
  • Travel Planning: Booked heavy domestic and international travel for department of 11.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • International Council of Nurses
  • Certified Customer Service Professional Program (CCSP) – Lean
  • Corporate Receptionists Guild
  • Lions Club
  • Project Management Institute
  • National Association of Professional Receptionists (NAPR)
  • National Association of Executive Receptionists (NAER)
  • American Medical Informatics Association
  • American Marketing Association

Certifications

  • International Association of Administrative Professionals: ITIL
  • Certified Travel Associate (CTA) - 2015
  • Microsoft Office Specialist (MOS) 2016
  • Meeting Professionals International (MPI) Member Certification - 2020
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Diversity Meeting Professional (CDMP) - 2019
  • Certified Administrative Professional (CAP) - 2015
  • Customer Relationship Management (CRM) Certification 2020
  • Records and Information Management (RIM) Certification - 2016

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