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Skills

  • Operational improvement
  • Dinner service planning
  • MS Office
  • Retention strategies
  • User interface understanding
  • Communications
  • Contract negotiation
  • Revenue generation
  • Extremely organized
  • Proposal writing

Work Experiences

  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Invented
  • Ensured
  • Guided
  • Met sales and service targets of $4 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Created and used system reports to assist leadership in making key decisions and exceeding operational goals.
  • Won
  • Responded quickly to customer concerns and resolved category issues using quality assurance and data analysis.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Provided training to customers' employees and demonstrated how to use and maintain products.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Customer service specialist with 4 years of program experience who is dedicated and detail-oriented.
  • Deadline-driven
  • Field Sales Representative with 17 years of successful team leadership and budget management experience.
  • Professional with over 11 years of experience in project management and process improvement initiatives across the enterprise.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Focused on customer service

Accomplishments

  • Designed and implemented a customer loyalty program that increased repeat business by 47% within two years.
  • Established and maintained valued relationships with 12 major accounts, resulting in an 38% increase in customer retention.
  • Trained and mentored junior sales staff, resulting in a 37% improvement in their sales performance within the past year.
  • Captured new business opportunities by identifying emerging market trends, adding 7 new clients.
  • Leveraged CRM tools to track customer feedback, enhancing client satisfaction by 85% over one year.
  • Collaborated closely with product development to address client-specific needs, increasing customer inquiries by 69% after launch.
  • Increased sales 15% over one year.
  • Resolved product issue through consumer testing.
  • Analyzed competitors’ offerings and adjusted sales strategy, resulting in a 82% uplift in market share.
  • Established a comprehensive sales territory strategy, contributing to 80% growth in market share.

Affiliations

  • National Association of Social Workers
  • Field Development Committee Member for Miscellaneous
  • Sales Management Association (SMA)
  • Society of Women Engineers
  • Lions Club
  • Rotary International
  • Certified Sales Operational Planning Professional
  • Project Management Institute
  • International Council of Nurses
  • American Medical Informatics Association

Certifications

  • Digital Marketing Sales Certification by Google
  • Professional Selling Skills (PSS) Certification by AchieveGlobal
  • Certified Negotiation Expert (CNE) by the Real Estate Negotiation Institute
  • Certified Public Accountant
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Inside Sales Professional (CISP), accredited by AA-ISP
  • Inbound Sales Certification by HubSpot Academy
  • Certified Value-Based Sales Professional (CVBSP) by ValueSelling Associates
  • SHRM Certified Professional (SHRM-CP)

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