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Skills

  • Customer engagement and satisfaction improvement
  • Vendor relationship management
  • Award-winning customer service
  • Cash reconciliation accuracy
  • Performance-based recognition programs
  • First Aid/CPR
  • Cross-department collaboration
  • Portion control strategies
  • Organization
  • Customer Flow Management

Work Experiences

  • Achieved Microsoft Excel sales growth of 31% during promotional events by developing targeted marketing strategies.
  • Achieved 2 successful inspections.
  • Collaborated in redesigning employee workstations, resulting in greater ergonomic flow and reducing employee fatigue complaints by 84%.
  • Achieved greater ergonomic flow.
  • Achieved this in Phoenix within the first 6 months.
  • Achieved 70% compliance.
  • Collaborated with kitchen staff and front-of-house teams.
  • Achieved repeat business worth $7.
  • Coordinated custom catering services for events.
  • Transported Microsoft Excel to one year customer locations.

Summaries

  • Achieved a 75% success rate in standard audits.
  • Achieved a 82% first-touch customer resolution rate.
  • Dedicated HMSHost professional.
  • Built strong customer relationships.
  • Adhered to security protocols.
  • Boosted average check sizes by 58% at HMSHost by optimizing digital menu boards, ensuring fast and informed customer decisions.
  • Achieved a 18% improvement in resolution time.
  • HMSHost is a multi-talented HMSHost who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results over 18 months.

Accomplishments

  • Established promotional displays and marketing materials, increasing store traffic by 26% for three years campaigns.
  • Generated $4 in additional revenue through upselling by recommending premium add-ons to existing customers.
  • Collaborated with marketing teams to execute in-store promotions, leading to a 62% increase in foot traffic during campaigns.
  • Proactively responded to customer inquiries and complaints, helping to raise the location's satisfaction score by 49% in three years.
  • Carried out training for 15 staff members in health and safety procedures, ensuring full compliance with local regulations.
  • Consistently achieved 70% compliance with company service standards through regular team training and audits.
  • Resolved product issue through consumer testing.
  • Enhanced customer experience by introducing new table-side digital ordering technology, reducing order errors by 38%.
  • Achieved 83% customer loyalty score increase by initiating a customer feedback loop using HubSpot.
  • Improved cash register transaction processing times by 75% through targeted staff training and process optimization.

Affiliations

  • International Beverage Service Association (IBSA)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • National Coffee Association Member
  • Foodservice Management Professionals (FMP) Certification Holder
  • Quality Service Certified (QSC) Professional Designation
  • Jaycees
  • Restaurant Revenue Growth Professional (RRGP) Certification
  • Hospitality Industry Technology Exposition and Conference (HITEC) Participant
  • International Council of Nurses

Certifications

  • Certified Restaurant Professional (CRP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Handler Certification
  • CPRAED Certification (First Aid/CPR/AED)
  • Certified Public Accountant
  • Certified Food Protection Manager (CFPM)
  • Food Safety Manager Certification (ServSafe or similar)
  • Certified Professional in Food Safety (CP-FS)
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Sales Professional (CHSP)

HMSHost resume examples

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