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Skills

  • Food and beverage cost tracking
  • Relationship development
  • Team management
  • Customer service
  • Customer engagement and satisfaction improvement
  • Cash reconciliation accuracy
  • Cost-reduction initiatives
  • Security protocol enforcement
  • Effective communication between front-of-house and kitchen
  • Award-winning customer service

Work Experiences

  • Coached team members across various shifts.
  • Coordinated custom catering services for events, achieving 49% client satisfaction and driving repeat contract value.
  • Acted as the point of contact for vendor relations.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved faster order fulfillment.
  • Achieved 24% client satisfaction.
  • Collaborated with kitchen staff and front-of-house teams to enhance service times, cutting average wait time from the past year to several months.
  • Transported Microsoft Excel to one year customer locations.
  • Achieved repeat business worth $7.
  • Achieved a 50% first-touch resolution rate.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with key staff teams to reduce customer wait times by two years at HMSHost, improving service timing and enriching the dining experience.
  • Accelerated customer throughput during high-volume sales periods.
  • Consistently exceeded HMSHost sales targets by 32%.
  • Contributed to increased profitability.
  • Achieved 62% sales growth in Asana.
  • Dedicated HMSHost professional with expertise in employee training, food safety compliance, and inventory management, committed to operational excellence and customer satisfaction.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Within Miscellaneous, senior HMSHost and outstanding performer in vendor management and cross-functional collaboration.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Spearheaded initiatives to reduce kitchen resource waste, leading to an average savings of 3 per quarter.
  • Developed and executed a sales strategy focused on meal deal promotions, resulting in an 15% increase in average daily sales.
  • Consistently achieved 70% compliance with company service standards through regular team training and audits.
  • Led Asana, which successfully piloted a new menu in Austin, generating $13 in incremental sales.
  • Resolved 4 customer concerns per day with a 45% first-touch resolution rate, contributing to a 31% increase in customer satisfaction.
  • Improved customer wait times by streamlining order-taking process, reducing average wait time by 3 minutes.
  • Supported development and launch of seasonal products that increased cafe sales by 17% during key holiday periods.
  • Monitored compliance with health and safety protocols, successfully passing 11 corporate audits in the last three years.
  • Coordinated daily staff shifts for a team of 15, ensuring adequate coverage during peak hours.
  • Reduced overall inventory waste by 20% through targeted inventory management and supplier contract negotiations.

Affiliations

  • International Beverage Service Association (IBSA)
  • National Association of Social Workers
  • Toastmasters
  • Member, International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Lions Club
  • Hospitality Sales & Marketing Association International (HSMAI) Chapter Member
  • Certified Food Safety Manager (ServSafe)
  • Foodservice Management Professionals (FMP) Certification Holder
  • Association for Computing Machinery
  • Hospitality Industry Technology Exposition and Conference (HITEC) Participant

Certifications

  • Certified Hospitality Revenue Manager (CHRM)
  • Alcohol Beverage Control Handler Permit (e.g., TIPS Certification)
  • Certified Food Protection Manager (CFPM)
  • Restaurant Revenue Management Certificate
  • Allergen Awareness Certification
  • OSHA 10-Hour General Industry Certification
  • Certified Customer Experience Professional (CCXP)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • ServSafe

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