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Skills

  • Database management
  • Emotional intelligence
  • Accessing community resources
  • Loan processing
  • Supervision
  • Financial budgeting and reporting
  • Marketing and advertising
  • Regulatory compliance
  • Team leadership and supervision
  • MS Office

Work Experiences

  • Based on quarterly evaluations.
  • Set up appointments for showings of marketed properties.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Achieved zero critical violations over 18 months.
  • Compiled maintenance and repair requests for submission to the metric department and solicited bid proposals from local contractors.
  • Audited financial records.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Collaborated with organizations for educational opportunities.
  • Achieved a 85% reduction in hospitalizations annually.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.

Summaries

  • ICF Residential Manager is a hardworking ICF Residential Manager with a track record of running cost-effective, financially sound property operations.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Achieved a 67% reduction in physical altercations.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 72% compliance rate.
  • Detail-oriented with prior experience coordinating project management and data analysis.
  • Inspections are organized, issues are resolved, and risk assessment is delivered.
  • Brings 4 years of relevant experience to the ICF Residential Manager position.
  • ICF Residential Manager is a multi-talented ICF Residential Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Managed emergency response and crisis intervention protocols, reducing escalated incidents by 18%.
  • Collaborated with health care providers to integrate specialized dietary plans, subsequently improving resident wellness markers by 77%.
  • Negotiated contracts with vendors, reducing supply costs by 85% while maintaining high-quality standards.
  • Achieved a 51% reduction in staffing turnover by fostering an inclusive and supportive working environment.
  • Collaborated with local community services to expand recreational opportunities, increasing client engagement by 25%.
  • Resolved product issue through consumer testing.
  • Developed and delivered a comprehensive staff training program, increasing retention rates by 46%.
  • Spearheaded initiatives to involve families in care planning, which improved overall client retention by 36%.
  • Coordinated with interdisciplinary teams, improving communication and ensuring more holistic care delivery.
  • Managed a multidisciplinary team of 15 staff to deliver personalized care for residents with diverse needs.

Affiliations

  • Lions Club
  • Society for Human Resource Management (SHRM) - to support staff development initiatives
  • Residential Facilities Ombudsman Program
  • Society of Human Resource Management
  • National Alliance for Direct Support Professionals (NADSP)
  • Association for Computing Machinery
  • National Association for the Dually Diagnosed (NADD)
  • American Healthcare Association (AHCA)
  • Project Management Institute
  • Certified Dementia Practitioner (CDP) Designation

Certifications

  • Certified Direct Support Professional (CDSP)
  • Certified Developmental Disabilities Specialist
  • Cisco Certified Network Associate (CCNA)
  • Certified in Mental Health First Aid (MHFA)
  • CompTIA A+ Technician
  • National Caregiver Certification Program (NCCP)
  • Certified in Applied Behavior Analysis (ABA)
  • Certified Disability Support Professional (CDSP)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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