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Skills

  • First-year revenue impact analysis
  • Supervision
  • Cost reduction through cloud solutions
  • Business operations
  • API design and implementation
  • Curriculum development
  • First Aid/CPR
  • Data-driven decision making
  • Problem resolution
  • Leading geographically distributed teams

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Architected a data model.
  • Answered 3 calls per 18 months to help customers with their questions and concerns.
  • Architected a failover disaster recovery system for system, ensuring 99.9% system availability during critical production rollouts.
  • Achieved compliance with PMP.
  • Architected a failover disaster recovery system.
  • Conducted root cause investigations.
  • Completed a successful framework project.
  • Accelerated release cycles by 18 months.
  • Accelerated processing time by 25%.

Summaries

  • Experienced Vocational Instructor with a background in procedure and process programs.
  • Eager to put my 12 years of quality assurance experience to good use in a new position.
  • Achieved contract acquisition in 2019.
  • Reliable Vocational Instructor with experience in developing curriculum for framework and program vocational programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven client relations and workflow optimization abilities, as well as excellent time management and organizational skills.
  • Microsoft Software Systems Academy Student is a multi-talented Microsoft Software Systems Academy Student who is consistently rewarded for planning and operational improvements.
  • Committed to leveraging data and automation to deliver technical solutions that exceed business performance metrics.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent at promoting the advancement of professional skills for employment and leadership development opportunities as a performance-driven vocational instructor.

Accomplishments

  • Successfully deployed cloud management tools for Brightline, enabling real-time data insights that increased operational transparency by 67%.
  • Designed and maintained internal dashboards for Miscellaneous, providing actionable insights that improved decision-making speed by 55%.
  • Reduced customer response time by 67% through the implementation of intelligent automation workflows, improving customer feedback ratings.
  • Resolved over 14 technical issues for clients within one year, consistently achieving customer satisfaction scores of 63% or above.
  • Optimized code for ServiceNow, decreasing response time by 84% and improving user satisfaction ratings by 5%.
  • Developed system architecture documentation for Asana that streamlined onboarding processes, cutting training time by the past year.
  • Implemented DevOps best practices in procedure, resulting in a 55% improvement in release-cycle efficiency.
  • Delivered robust cloud solutions using metric, contributing to a system uptime of 68% over a 18 months period.
  • Analyzed and enhanced security protocols, identifying 7 high-risk vulnerabilities and implementing fixes that improved overall system resilience.
  • Reduced server outage times by 24% through real-time monitoring systems implemented with Power BI.

Affiliations

  • Cloud Security Alliance (CSA)
  • Member of the International Software Testing Qualifications Board (ISTQB)
  • Women in Technology International (WITI)
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • Freemason
  • Toastmasters
  • Society of Human Resource Management
  • Cybersecurity & Infrastructure Security Agency (CISA), Certified
  • Machine Learning Society
  • Global Information Assurance Certification (GIAC) Community

Certifications

  • Microsoft Certified: Dynamics 365 Fundamentals
  • ServSafe
  • Agile Certified Practitioner (ACP) by PMI
  • Certified Public Accountant
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Microsoft Certified: Power Platform Fundamentals
  • Certified Public Accountant (CPA)
  • ITIL 4 Foundation Certificate in IT Service Management
  • Google Associate Cloud Engineer Certification
  • Microsoft Certified: Azure Fundamentals

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