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Skills
- Call triaging
- Regulatory compliance
- Staff assistance
- MS Office
- Root cause analysis
- Customer service
- First Aid/CPR
- Relationship development
- Component installation
- Operational improvement
Work Experiences
- Transported [Product or Service] to [Timeframe] customer locations.
- Taught network technology to junior team members and end-users, expanding my knowledge base and increasing team productivity.
- Answered [Number] calls per [Timeframe] to help customers with their questions and concerns.
- Oversaw the delivery of [Type] project by [Type] team, which resulted in [Result].
- Looked into and fixed printer, copier, and other peripheral device problems.
- Solved [Type] issues, improved operations, and provided excellent customer service.
- Updated department documentation such as license databases, infrastructure maps, and FAQs to maintain consistent response levels.
- Saved $[Amount] by putting in place cost-cutting measures that addressed long-standing issues.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Had an excellent attendance record and was always on time for work.
Summaries
- Clear understanding of [Task] and [Task] as well as [Skill] training.
- Completed new network component installations, updates, and configurations successfully.
- Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the [Type] business.
- Experienced [Job Title] with over [Number] years in helpdesk operations, network maintenance, and mobile device support.
- Within [Industry], senior [Job Title] and outstanding performer in [Skill] and [Skill].
- Experienced [Job title] adept at building effective processes and obtaining reliable, accurate information for business decision making.
- Applies technical knowledge and diagnostic skills to problems in order to solve them and maintain usability and performance.
- Setup devices, troubleshoot issues, and optimize settings are all skills I have.
- Dedicated to learning, growing, and succeeding in [Industry].
- Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Toastmasters
- Association of Information Technology Professionals
- Jaycees
- Freemason
- International Council of Nurses
- Society of Human Resource Management
- American Medical Informatics Association
- Association for Supply Chain Management (APICS)
- International Association of Administrative Professionals
- American Marketing Association
Certifications
- SHRM Certified Professional (SHRM-CP)
- Project Management Professional (PMP)
- Apple Certified Associate (ACA)
- Certified Business Analysis Professional (CBAP)
- First Aid/CPR Certified
- Certified Public Accountant (CPA)
- Salesforce
- Cisco Certified Network Associate (CCNA)
- SHRM Senior Certified Professional (SHRM-SCP)
- CompTIA A+ Technician
Senior Application Support Analyst salary range
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Senior Application Support Analyst salary in the US
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