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Skills

  • Operational improvement
  • Project organization
  • Communication with other lab professionals
  • Blood sample labeling and traceability
  • Adherence to laboratory protocols
  • Customer service
  • Infection control procedures
  • Process improvement
  • Documentation and log management
  • Geriatric patient care

Work Experiences

  • Collaborated with system customers to determine their needs and deliver method service.
  • Bonded quickly with pediatric patients, employing distraction techniques that reduced procedure complaints by 85%.
  • Collaborated with environmental team.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted phlebotomists with day-to-day operations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted collective pass rates on practical exams by 34%.
  • Bonded quickly with pediatric patients.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Phlebotomist with 3 years of experience and expertise in performing venipuncture on newborns to the elderly.
  • Committed to learning and mastering the latest phlebotomy techniques and technologies, including Salesforce, to support efficient healthcare delivery.
  • Committed to developing phlebotomy skills.
  • Costs were consistently reduced while profits were increased.
  • Committed to continuous learning.
  • Within Miscellaneous, senior Phlebotomy Student and outstanding performer in performance reporting and project management.
  • Phlebotomy Student with 16 years of successful client relations and project management experience.
  • Collaborated effectively with a team.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Trained in the operation of program centrifugal machines, ensuring sample integrity for over 18 patient collections per shift.
  • Managed lab log and documentation processes for 2 patients daily, ensuring compliance with both facility and state regulations.
  • Awarded Phlebotomy Student for achieving patient compliance in high-stress clinical scenarios, reducing the incidence of escalated care needs by 15%.
  • Collaborated with cross-functional teams across 9 departments to optimize blood sample procedures, reducing processing time by 34%.
  • Enhanced accuracy of sample labeling and data entry in the EMR system, reducing clerical errors by 77% while handling 11 samples per day.
  • Successfully decreased patient lab wait times by 18 minutes by implementing streamlined workflows in collaboration with nursing staff.
  • Completed over 10 clinical hours in phlebotomy training, gaining hands-on experience in venipuncture, capillary collection, and specimen handling.
  • Played a critical role in refining patient triage flows, enabling the facility to increase throughput by 45% without sacrificing care quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced the facility’s phlebotomy-related patient complaints by 57%, consistently maintaining a patient-first approach in all interactions.

Affiliations

  • Workplace Safety and Infection Control in Hospitals Certificate
  • Medical Assisting National Board (MANB) - Training and Certification
  • Association for Supply Chain Management (APICS)
  • Volunteer Instructor for Patient Care and Blood Draw Procedures Seattle
  • American Association for Medical Assistants (AAMA) - Phlebotomy Focus Sessions
  • Project Management Institute
  • Certified Phlebotomy Technician (CPT) Study Group Coordinator
  • National Association of Social Workers
  • American Medical Informatics Association
  • Hospital Leadership & Phlebotomy Mentorship Team Lead

Certifications

  • Patient Privacy/Confidentiality Certification – category
  • HIPAA Awareness Training Certification – Vantage
  • Patient Communication Skills Training – system
  • ServSafe
  • Certified Public Accountant (CPA)
  • Ethical Practices in Phlebotomy Certification – category
  • First Aid/CPR Certification – Ironclad Systems
  • Certified Clinical Medical Assistant (CCMA), Ironclad Systems
  • Wound Care Certification – procedure
  • Certified Patient Care Technician (CPCT) - Cedar Works

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