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Skills

  • Electronic Health Record (EHR) management
  • Interdepartmental communication
  • Problem resolution
  • Project organization
  • Accuracy in patient record maintenance
  • Communications
  • Process equipment
  • Insurance coverage explanation
  • Team management
  • Healthcare Software Troubleshooting

Work Experiences

  • Confirmed procedure authorizations.
  • Coordinated multiple consultations.
  • Boosted appointment retention rates by 15%.
  • Actively contributed to team discussions on improving patient scheduling software usage, reducing booking errors by 19% after implementation of new procedures.
  • Conducted detailed follow-ups.
  • Consistently handled confidential health information in accordance with HIPAA guidelines, minimizing data breaches and error incidents to zero within 2022.
  • Kept meticulous records of office inventories and ordered additional supplies for $8.
  • Assisted in maintaining compliance with health and safety protocols.
  • Assisted in maintaining compliance with changing health and safety protocols by keeping the patient check-in process up-to-date for Austin's revised guidelines.
  • Awarded President's Club for operational efficiency.

Summaries

  • Adept at insurance pre-authorizations.
  • Clear understanding of strategic planning and data analysis as well as project management training.
  • Within Customer Service, senior GYN Appointment Clerk and outstanding performer in risk assessment and performance reporting.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Consistently achieved 24% reduction in no-show appointments by implementing systematic reminder calls and texts, which improved clinic efficiency and care access for all patients.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Trained in HubSpot and possesses exceptional quality assurance abilities.
  • Achieved 41% reduction in no-show appointments.
  • Dedicated to learning, growing, and succeeding in Customer Service.

Accomplishments

  • Utilized problem-solving skills to handle double booking issues, successfully aligning appointments without disruptions to patient care.
  • Developed a standardized patient check-in system, reducing delays in patient processing by 77% during peak hours.
  • Implemented a new verification process for insurance coverage that improved claims processing accuracy by 50%.
  • Enhanced team's workflow by introducing automated reminders, reducing missed appointments by 73% within 18 months.
  • Documented and resolved initiative which led to process.
  • Reviewed intake procedures, identifying and resolving errors, which decreased patient data discrepancies by 43%.
  • Utilized Adobe Creative Suite to track patient annual exam cycles, leading to a 75% improvement in preventative care appointments.
  • Trained 2 staff on effective patient appointment booking techniques, improving overall team efficiency by 25%.
  • Designed new patient intake forms, reducing errors and streamlining the data entry process, cutting administrative time by 53%.
  • Managed appointment confirmation process, reducing no-show rates by 42% over 2024.

Affiliations

  • Association of Information Technology Professionals
  • American Marketing Association
  • National Association of Social Workers
  • Participated in HIPAA Compliance Workshops hosted by system
  • International Association of Administrative Professionals (IAAP) - Contributed papers on problem-solving for administrative challenges
  • Jaycees
  • Scheduling Mastery Course (via Vantage) - Achieved certification in medical office time management techniques
  • Toastmasters
  • Association of Health Care Office Management (AHCOM) - Participated in webinars on patient scheduling optimization
  • American College of Obstetricians and Gynecologists (ACOG) - Collaborated on administrative resource sharing

Certifications

  • Patient Access Specialist Certification (CPAS)
  • Medical Administrative Assistant Certification (MAAC)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Patient Care Technician/Assistant (CPCT/A)
  • Certified Public Accountant
  • Certified Healthcare Access Manager (CHAM)
  • Healthcare Customer Care Certification
  • Salesforce
  • ServSafe

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