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Skills

  • Patient appointment scheduling
  • Insurance verification and pre-authorization
  • Healthcare process improvement
  • Problem-solving in complex scheduling scenarios
  • Problem resolution
  • Cross-functional team coordination
  • Team building
  • Post-visit summary development
  • Calendar management for multiple practitioners
  • Patient satisfaction improvement strategies

Work Experiences

  • Assisted in maintaining compliance with health and safety protocols.
  • Achieved 100% compliance rates on scheduling procedures.
  • Actively contributed to team discussions on improving patient scheduling software usage, reducing booking errors by 19% after implementation of new procedures.
  • Actively participated in daily team huddles with physicians and nurses to discuss appointment flow and potential overbooking concerns, keeping cancellations below 32%.
  • Adapted rapidly to newly implemented software, often training other coworkers within one year and achieving 100% compliance rates on scheduling procedures.
  • Assisted in emergency appointment rescheduling.
  • Awarded President's Club for operational efficiency.
  • Achieved a 63% improvement in patient feedback scores.
  • Adhered to revised guidelines for Boston.
  • Coordinated multi-disciplinary care plans.

Summaries

  • Achieved faster approvals.
  • Clarified out-of-pocket costs.
  • GYN Appointment Clerk is a multi-talented GYN Appointment Clerk who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 41% reduction in no-show appointments.
  • Clear understanding of strategic planning and data analysis as well as project management training.
  • Adept at working with MS Office Suite.
  • Knows how to manage charts, forms, and payments.
  • Proven experience in framework and standard environments, as well as knowledge of provider requirements.
  • With over 15 years of experience in the procedure industry, I am committed to organization and collaboration.

Accomplishments

  • Implemented a new verification process for insurance coverage that improved claims processing accuracy by 50%.
  • Effectively briefed patients on what to expect during their GYN appointments, leading to a 26% reduction in appointment cancellations.
  • Recognized for empathetic communication skills, addressing patient concerns and increasing appointment attendance by 32%.
  • Streamlined appointment scheduling process using ServiceNow, improving staff productivity by 19% and reducing patient wait times.
  • Efficiently managed over 9 patient appointments weekly in a fast-paced medical office while maintaining accuracy in scheduling.
  • Used procedure to accurately track patient concerns, optimizing follow-up appointments and improving case resolution times.
  • Utilized knowledge of ICD and CPT coding to support accurate billing and claims processing, reducing rejected claims by 29%.
  • Managed appointment confirmation process, reducing no-show rates by 42% over 2024.
  • Maintained appointment schedules for a high-volume GYN clinic, ensuring timely and accurate patient flow for over 3 visits monthly.
  • Participated in the development of a patient feedback loop that helped identify and resolve pain points in the scheduling system.

Affiliations

  • American Marketing Association
  • Certified in Ambulatory Care Coordination Basics by method
  • Certified Front Office Administration Course from Meridian - Specialization in multi-provider calendar management
  • International Association of Administrative Professionals (IAAP) - Contributed papers on problem-solving for administrative challenges
  • Healthcare Administrators Association (HCAA) - Volunteered on panel focused on bettering patient appointment coordination
  • Scheduling Mastery Course (via Vantage) - Achieved certification in medical office time management techniques
  • Society of Human Resource Management
  • Rotary International
  • Founding Member of Medical Receptionists Peer Support Group in Denver
  • Association for Computing Machinery

Certifications

  • Certified Patient Care Technician/Assistant (CPCT/A)
  • First Aid/CPR Certified
  • Certified Outpatient Coder (COC)
  • Certified Healthcare Access Associate (CHAA)
  • Certified Specialist in Healthcare Access (CSHA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Medical Scheduling Certification (CMSC)
  • Project Management Professional (PMP)

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