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Skills

  • Problem-solving in complex scheduling scenarios
  • Accuracy in patient record maintenance
  • Conflict resolution and de-escalation
  • Patient relations and empathy
  • Patient satisfaction improvement strategies
  • Interdepartmental communication
  • Customer service
  • Appointment reminder software usage
  • Problem resolution
  • Calendar management for multiple practitioners

Work Experiences

  • Achieved 23% higher patient satisfaction.
  • Coordinated patient appointments for a busy GYN practice, ensuring average patient wait time was reduced by 23% over the past year.
  • Communicated lab/test results.
  • Addressed insurance claims inquiries.
  • Achieved 100% compliance rates on scheduling procedures.
  • Boosted attendance rates by 15%.
  • Contributed to a team-led overhaul of appointment booking procedures.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Achieved improvement over 2019.
  • Kept meticulous records of office inventories and ordered additional supplies for $8.

Summaries

  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Knows how to manage charts, forms, and payments.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Collaborated with management to address feedback.
  • Communicated test summaries to patients.
  • Strengths in budget management and quality assurance backed up by Customer Service training.
  • Trained in HubSpot and possesses exceptional quality assurance abilities.
  • Boosted patient compliance for post-visit appointments by 31%.
  • Within Customer Service, senior GYN Appointment Clerk and outstanding performer in risk assessment and performance reporting.
  • GYN Appointment Clerk with 8 years of experience in framework industry is meticulous.

Accomplishments

  • Designed new patient intake forms, reducing errors and streamlining the data entry process, cutting administrative time by 53%.
  • Contributed to a training program for 8 new appointment clerks, ensuring consistency and accuracy in patient scheduling.
  • Trained 2 staff on effective patient appointment booking techniques, improving overall team efficiency by 25%.
  • Efficiently managed over 9 patient appointments weekly in a fast-paced medical office while maintaining accuracy in scheduling.
  • Participated in the development of a patient feedback loop that helped identify and resolve pain points in the scheduling system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively briefed patients on what to expect during their GYN appointments, leading to a 26% reduction in appointment cancellations.
  • Resolved product issue through consumer testing.
  • Used procedure to accurately track patient concerns, optimizing follow-up appointments and improving case resolution times.
  • Utilized Adobe Creative Suite to track patient annual exam cycles, leading to a 75% improvement in preventative care appointments.

Affiliations

  • Women's Healthcare Executives Networks - Attended mentorship sessions to enhance medical scheduling skills
  • Project Management Institute
  • Rotary International
  • American Health Information Management Association (AHIMA) - Continuing education on regulatory compliance in medical records
  • International Association of Administrative Professionals (IAAP) - Contributed papers on problem-solving for administrative challenges
  • Society of Human Resource Management
  • American Association of Medical Assistants (AAMA) - Completed academic coursework in GYN patient coordination
  • Jaycees
  • Freemason
  • Certified Patient Care Coordinator Training – program

Certifications

  • Certified Practice Manager (CPM)
  • Health Information Management (HIM) Certification
  • Certified Medical Receptionist (CMR)
  • ServSafe
  • CompTIA A+ Technician
  • Certified Professional Coder (CPC)
  • Certified Professional Biller (CPB)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect

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