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Skills

  • Conflict resolution and mediation
  • Process implementation
  • Expertise in crisis intervention techniques
  • Materials preparation
  • Data analysis
  • Skilled in intake interviewing
  • Data Management
  • Anxiety disorder expertise
  • Case management proficiency
  • Powerful negotiator

Work Experiences

  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Assisted residents with bed linen changes, laundry washing and ironing, cleaning, and personal hygiene.
  • Solved
  • Served as a liaison between community programs and residents, as well as providing counseling to 8 residents of the community and assisted living facilities.
  • Quickly identified problems and alerted Residential Counselor to any potential project delays.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Advised
  • Used Workday and Asana to fill out and keep track of client paperwork, which included federal and state-mandated forms, client diagnostic records, incident reports, and progress notes.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.

Summaries

  • Skills in workflow optimization and stakeholder engagement are available.
  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Articulate
  • Service-driven
  • Pragmatic
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proactive
  • Professional with over 9 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Oversaw a team of 8 caseworkers to deliver care, ensuring compliance with residential care standards and reducing turnover by 53%.
  • Documented and resolved framework which led to metric.
  • Engaged residents in behavior modification programs, achieving a 74% success rate and decreasing reintegration challenges.
  • Co-managed resident assessments with multidisciplinary teams, leading to more accurate care decisions and decreasing unnecessary interventions by 62%.
  • Improved resilience among residents through regular emotional regulation workshops, reducing self-harming behaviors by 43%.
  • Developed a conflict avoidance curriculum based on harm reduction principles, reducing physical altercations among residents by 54%.
  • Successfully mediated resident disputes on a weekly basis, preventing escalation and reducing staff intervention by 45%.
  • Effectively engaged multicultural resident populations in activities by utilizing cultural competency skills, improving social integration by 51%.
  • Trained a team of 2 junior counselors in conflict resolution, enabling seamless group session facilitation and reducing disruptions.
  • Introduced an innovative system for improving staff communication, resulting in a 50% decrease in staff misunderstandings during shift transitions.

Affiliations

  • Society of Women Engineers
  • American Psychological Association (APA)
  • Council for Accreditation of Counseling & Related Educational Programs (CACREP)
  • Mental Health America (MHA)
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • National Board for Certified Counselors (NBCC)
  • American Association of Children's Residential Centers
  • Association for Computing Machinery
  • American Orthopsychiatric Association
  • Association of Information Technology Professionals

Certifications

  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Case Manager for Social Services (CCMSS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Mental Health Professional (CMHP)
  • Salesforce
  • Mental Health First Aid Certification - Northwind
  • Motivational Interviewing Training Certificate
  • Certificate in Cultural Competence in Human Services Brightline
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification

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