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Skills

  • Materials preparation
  • Group therapy facilitation
  • Document scanning
  • Records management
  • Data Management
  • Product testing
  • Powerful negotiator
  • Staff development
  • Dinner service planning
  • Conflict resolution

Work Experiences

  • Dealt with conflicts by intervening in the middle of a crisis and enforcing discipline and behavior metrics.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Successfully led key projects that yielded a category.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Assisted residents with their personal needs as they dealt with a variety of issues.
  • Used framework and process intervention techniques to deescalate aggressive and hostile behavior among residents.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Managed
  • Served as a liaison between community programs and residents, as well as providing counseling to 8 residents of the community and assisted living facilities.
  • Used Workday and Asana to fill out and keep track of client paperwork, which included federal and state-mandated forms, client diagnostic records, incident reports, and progress notes.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Ambitious
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Standard and framework are examples of abilities.
  • Over 7 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Adaptable, tenacious, and capable project manager with over 10 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.
  • Service-driven
  • Dedicated to learning, growing, and succeeding in Mental Health.
  • Highly effective in stakeholder engagement, evaluating personnel performance, and putting in place top-notch strategies.

Accomplishments

  • Specialized in culturally competent care for residents from the West Coast, leading to stronger resident-staff relationships and improved care outcomes.
  • Revitalized daily living skills programs, enabling residents to meet independent living goals faster, with 18% meeting milestones early.
  • Oversaw a team of 8 caseworkers to deliver care, ensuring compliance with residential care standards and reducing turnover by 53%.
  • Coordinated with the local healthcare provider network to deliver essential medical services, reducing resident wait times for medical care by 5%.
  • Presented operational updates to senior leadership, ensuring administrative buy-in on program enhancements that improved overall satisfaction by 39%.
  • Achieved Scrum Master, enhancing professional capacity to manage mental health crises in a residential setting.
  • Led the implementation of evidence-based practices in resident care, improving clinical treatment plan outcomes by 59%.
  • Successfully mediated resident disputes on a weekly basis, preventing escalation and reducing staff intervention by 45%.
  • Provided crisis intervention and stabilization for residents in conflict, reducing incident report levels by 75%.
  • Led de-escalation interventions during crises, reducing the need for physical restraints by 57%.

Affiliations

  • Society of Human Resource Management
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • Toastmasters
  • American Association of Children's Residential Centers
  • International Society for Traumatic Stress Studies (ISTSS)
  • Trauma-Informed Care Network
  • National Board for Certified Counselors (NBCC)
  • American Orthopsychiatric Association
  • National Association of Social Workers
  • International Council of Nurses

Certifications

  • First Aid, CPR, and AED Certified - Brightline
  • Mental Health First Aid Certification - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Child Protective Services Certification - Georgia
  • Trauma Support Specialist (TSS) - Cedar Works
  • Apple Certified Associate (ACA)
  • Certified Youth Mental Health First Aid Instructor
  • ServSafe
  • First Aid/CPR Certified

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