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Skills

  • Automating system tasks using scripting
  • Microcomputer maintenance
  • Business operations
  • Compliance with industry cybersecurity standards
  • Technical documents comprehension
  • End-user training and support
  • Desktop support
  • First-call resolution improvement strategies
  • Budget management for IT projects
  • Staff education and training

Work Experiences

  • Collaborated with marketing on data breach responses.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Configured multi-platform microcomputer networks.
  • Achieved a 50% improvement in system uptime.
  • Collaborated with cybersecurity teams.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 11 new accounts.
  • Created secure VPN connections.
  • Achieved cost savings of $17 for the annual IT budget.
  • Coordinated with vendors to replace obsolete hardware.
  • Avoided critical issues.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 17% improvement in overall system performance.
  • Effectively troubleshoots and resolves issues on its own.
  • Jira expert and Adobe Creative Suite user.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Combined advanced diagnostics with automation.
  • Achieved a 47% reduction in vulnerabilities to cyber threats.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 21% improvement in user satisfaction scores.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.

Accomplishments

  • Managed software deployment for 8 workstations, reducing installation errors by 68%.
  • Collaborated with the security team to deploy process, proactively detecting and mitigating threats before they impacted production systems.
  • Trained 15 staff members on effective operating system usage, leading to a 66% reduction in support tickets.
  • Documented and resolved metric which led to framework.
  • Developed a risk assessment strategy that prevented 6 potential system failures over a one year.
  • Resolved standard hardware failures by building automated diagnostic tools, reducing issue resolution time by 59%.
  • Optimized the security configuration for external devices, ensuring 5 endpoints complied with the most recent industry standards.
  • Implemented company-wide program backup solutions that lowered infrastructure costs by 16% and increased data integrity.
  • Delivered prompt support to high-priority users, reducing downtime from three years to three years and improving satisfaction ratings.
  • Upgraded outdated workstations to initiative, increasing processing power and improving software performance by 31%.

Affiliations

  • American Medical Informatics Association
  • Charter member of the Computing Technology Industry Association (CompTIA) forums for advanced troubleshooting techniques
  • Affiliated with the Professional Association for SQL Server (PASS) for database management within microcomputer networks
  • Society of Women Engineers
  • Certified Ethical Hacker (CEH) - Applied security-driven strategies to maximize the integrity of desktop workstations
  • Certified as a Google IT Support Professional, leveraging cloud services for seamless microcomputer integration
  • LinkedIn Learning IT Help Desk Association subscriber, focusing on stress management and service delivery efficiency in microcomputer roles
  • American Marketing Association
  • American Society of Safety Professionals
  • Rotary International

Certifications

  • ServSafe
  • CompTIA CySA+ (Cybersecurity Analyst) Certification
  • Project Management Professional (PMP)
  • Certified Web Development Professional (CWDP)
  • CompTIA Network+
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified Internet of Things Security Practitioner (CIoTSP)
  • CompTIA Security+

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