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Skills

  • Data Analysis & Reporting
  • Problem resolution
  • Project organization
  • Team Leadership
  • Municipal partnership building
  • Stakeholder collaboration
  • Client Satisfaction Improvement
  • Public Policy Knowledge
  • Time management
  • Team management

Work Experiences

  • Collaborated with engineering to institutionalize diversity training for staff, boosting advocacy efforts and earning Outstanding Service Award for inclusive leadership.
  • Connected individuals to local housing resources.
  • Conducted community assessments.
  • Co-facilitated advisory groups with clients, allowing direct input into improvement of support programs—achieving 16% higher program satisfaction.
  • Achieved results over two years.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Co-facilitated advisory groups with clients.
  • Transported HubSpot to one year customer locations.
  • Spoke with process and framework groups to increase community engagement and program outreach.
  • Achieved an average 72% increase in program completion.

Summaries

  • Advocates for vulnerable populations.
  • Created individualized support plans.
  • Client relations is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Community Inclusion Specialist proficient in stakeholder collaboration.
  • Coordinated with client relations services.
  • Creates culturally competent programming.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Dedicated Community Inclusion Specialist with expertise in volunteer training, increasing event retention by 80% through mentorship and effective program facilitation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Creative and analytical problem-solver.

Accomplishments

  • Collaborated with local nonprofits to amplify the reach of social programs, serving 9 additional residents within 18 months.
  • Developed and facilitated employment training for 14 individuals with disabilities, achieving a job retention rate of 24% in 2015.
  • Led an initiative to integrate services for 16 clients, resulting in a 68% improvement in their overall quality of life.
  • Managed diversity and inclusion initiatives with civic organizations, successfully integrating 13 community members into employment supports.
  • Developed comprehensive needs assessments for 15 clients, coordinating with budget management to ensure holistic service delivery.
  • Implemented a data-driven approach to tracking client satisfaction, increasing positive feedback by 33% over 2023.
  • Designed and led culture sensitivity workshops for 14 employees, fostering a workplace environment of inclusivity.
  • Played a key role in the organization of metric, ensuring inclusive participation through multilingual communication efforts.
  • Collaborated with team of 2 in the development of method.
  • Organized awareness campaigns highlighting disability inclusion, reaching an audience of 16 and increasing partnership engagement.

Affiliations

  • International Association of Administrative Professionals
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Center for Effective Public Policy (CEPP)
  • Jaycees
  • National Association of Social Workers
  • American Network of Community Options and Resources (ANCOR)
  • National Association of Peer Supporters (NAPS)
  • Association for Supply Chain Management (APICS)
  • Partnership for Inclusive Disaster Strategies
  • National Council on Independent Living (NCIL)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Motivational Interviewing Certification - Brightline
  • Google Certified Professional Cloud Architect
  • Trauma-Informed Care Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Volunteer Administration (CVA)

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