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Skills

  • Metric equipment
  • Customer complaint resolution
  • Labor Efficiency Monitoring
  • Employee scheduling
  • Business operations
  • Operational improvement
  • Lean Operational Practices
  • Cost reduction strategies
  • Hotel-Specific Software ServiceNow
  • Eco-Friendly Cleaning Practices

Work Experiences

  • Boosted employee morale through implementing an employee recognition program, leading to a 66% reduction in turnover.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the delivery of category project by process team, which resulted in framework.
  • Was in charge of the facility's day-to-day operations.
  • Conducted weekly inspections of Boston.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Achieved a 43% decline in recurring problems.
  • Managed daily workflow by prioritizing tasks and keeping a tight schedule.
  • Achieved a 52% faster room turnover.

Summaries

  • Housekeeping Shift Supervisor is a multi-talented Housekeeping Shift Supervisor who is consistently rewarded for planning and operational improvements.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Costs were consistently reduced while profits were increased.
  • Within Travel and Hospitality, senior Housekeeping Shift Supervisor and outstanding performer in project management and stakeholder engagement.
  • Achieved productivity increases of 38%.
  • Contributed to improved occupancy rates in Raleigh.
  • Conducted routine inspections.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Committed to safety and efficiency, with a focus on providing support and leadership to teams in order to achieve objectives.
  • Adaptable Housekeeping Shift Supervisor.

Accomplishments

  • Empowered the housekeeping staff by facilitating regular performance feedback sessions, resulting in a 53% increase in motivation and retention rates.
  • Resolved product issue through consumer testing.
  • Collaborated with maintenance and front office teams to ensure rapid resolution of guest concerns during high traffic events, leading to a 42% improvement in guest satisfaction scores.
  • Reduced labor costs by 33% through efficient scheduling, resource allocation, and housekeeping task prioritization, without compromising on service quality.
  • Developed a housekeeping tracking dashboard, allowing supervisors to monitor staff progress and adjust workloads, boosting on-time task completion by 84%.
  • Documented and resolved system which led to metric.
  • Maintained over 18% adherence to safety and compliance protocols, resulting in zero workplace injuries during 2015.
  • Championed housekeeping operational efficiency improvements that reduced average room turnover time by several months during peak occupancy periods.
  • Led the implementation of an all-digital tracking system for linens and cleaning products, improving inventory control and reducing waste by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Executive Housekeepers Association (IEHA) Master’s Program Certification
  • Supplier Relationship Management Professional (SRMP) through category
  • Association of Information Technology Professionals
  • Job Safety & Health Membership via system Workforce Association
  • National Floor Safety Institute (NFSI)
  • National Association of Professional Housekeepers
  • National Association of Social Workers
  • International Public Safety Association (IPSA)
  • International Association of Administrative Professionals
  • National Federation of Independent Business (NFIB) Hospitality Chapter

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cleaning and Maintenance Supervisor (CCMS) by Cleaning Management Institute (CMI)
  • Facilities Management Certified Professional (FMP) by IFMA
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Hotel and Hospitality Management Certification by Ironclad Systems
  • Apple Certified Associate (ACA)
  • Green Cleaning Professional Certification by Green Seal

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