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Skills

  • Time management skills
  • Business operations
  • Security awareness
  • Professional demeanor
  • Kennel cleaning and sanitizing methods
  • Operational improvement
  • Shorthand writing
  • Problem resolution
  • Mail handling
  • Pet charting information

Work Experiences

  • Was in charge of collecting, sorting, distributing, and sending mail and packages.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Achieved results over 17 months.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Achieved 43% error-free transfer rate.
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during procedure absence.
  • Was in charge of a fast-paced front desk operation at a busy procedure facility with up to 3 nightly visitors.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
  • Boosted repeat business by 22%.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.

Summaries

  • While greeting and interacting with customers, answering calls, team leadership and client relations, maintain a positive and upbeat attitude.
  • Dedicated to providing outstanding support to team members and clients.
  • When entering standard data and assisting colleagues with budget management and strategic planning, be meticulous and precise.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Recognized for outstanding interpersonal, client, and professional communication skills in data analysis.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • Detail-oriented Front Desk Lead with experience in planning, managing and coordinating corporate events.
  • Among his accomplishments is the creation of a process app for use in the procedure industry.
  • Design and development of successful process embedded software applications in the past.

Accomplishments

  • Implemented an optimized check-in/out process that reduced guest wait time by 61%.
  • Established
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Resolved
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased
  • Proposed
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Ensured
  • Represented

Affiliations

  • Participant in Team Management workshops conducted by the National Association of Hotel Front Office Managers (NAHOM).
  • Toastmasters
  • Participated in the Frontline Leadership Training Program conducted by Vantage designed to enhance communication between front desk and support departments.
  • Affiliated with system Alumni Engagement Group offering networking and leadership training for alumni in hotel and hospitality management.
  • Certified in Front Desk Operations Excellence (FDOE) by the Academy of Hotel Learning and Leadership to boost guest satisfaction.
  • Active member of the International Association of Privacy Professionals (IAPP) with courses in secure guest information protocols for hotel services.
  • Association for Computing Machinery
  • Certified by the Management and Strategy Institute (MSI) for leadership and efficiency improvements in front desk roles.
  • Co-chair of the Front Desk Professionals Network (FDPN) focused on improving skills like time management and crisis resolution.
  • International Council of Nurses

Certifications

  • Certified Hospitality Trainer (CHT) - American Hotel & Lodging Educational Institute (AHLEI)
  • Vendor Management Professional Certification - Cedar Works
  • Certified Conflict Manager - procedure
  • Professional in Human Resources (PHR) - metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Event Planner (CEP) - Event Planning Association
  • Digital Marketing Strategy for Hospitality - Summit Group
  • CompTIA Security+

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