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Skills

  • Database administration
  • Multi-line Telephone Systems
  • Bilingual in Japanese
  • Client-focused
  • Cross-departmental collaboration
  • Contract auditing
  • Credit and collections
  • Excellent communication
  • Mail handling
  • Financial records and processing

Work Experiences

  • Achieved results over the past year.
  • Achieved 24% accuracy rate.
  • Based on guest satisfaction surveys.
  • Managed a multi-line telephone system that handled over 18 calls per day on my own.
  • Achieved category.
  • Promoted local entertainment and sporting events, as well as making reservations at system and method establishments, boosting the tourism industry in the area.
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • Achieved a 66% reduction in guest complaints.
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during procedure absence.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.

Summaries

  • Front Desk Lead is a dependable and enthusiastic Front Desk Lead with 9 years of front desk management experience.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • Procedure are well-understood.
  • Front Desk Lead with 13 years of successful project management and vendor management experience.
  • While greeting and interacting with customers, answering calls, team leadership and client relations, maintain a positive and upbeat attitude.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Front Desk Lead is a professional and hardworking Miscellaneous veteran with more than 14 years of experience.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Front Desk Lead is a multi-talented Front Desk Lead who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Won
  • Trained
  • Researched
  • Coordinated the front desk's transition to paperless operations, reducing waste by 26% and contributing to the company’s sustainability goals.
  • Improved
  • Integrated
  • Streamlined
  • Created
  • Initiated
  • Continually monitored room availability and reservations, maintaining a 16% accuracy rate in overbooking management.

Affiliations

  • Association of Information Technology Professionals
  • Participant in Team Management workshops conducted by the National Association of Hotel Front Office Managers (NAHOM).
  • Member of the American Society for Quality (ASQ) with a focus on operational excellence and efficiency in hotel front desk services.
  • Active participant in the International Facility Management Association (IFMA) with a focus on optimizing lobby cleanliness and maintenance.
  • Member of the Guest Services Professionals Organization (GSPO) focused on the latest advancements in customer relations and guest services.
  • Member of the Front Office Managers Association (FOMA) providing networking and continuous education for enhancing front office efficiency.
  • Freemason
  • Certified by the Management and Strategy Institute (MSI) for leadership and efficiency improvements in front desk roles.
  • Association for Supply Chain Management (APICS)
  • Affiliated with the Society for Human Resource Management (SHRM) to bridge communication between the front desk and HR on staff training needs.

Certifications

  • CompTIA Security+
  • Hotel Business Acumen Certification - Ironclad Systems
  • Certified Protection Officer (CPO)
  • Complaint Management and Conflict Resolution - Beacon Labs
  • CompTIA Network+
  • Certified Public Accountant
  • Leadership in Front Office Management - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Certified Tourism Ambassador - Northwind
  • Microsoft Certified Systems Engineer (MCSE)

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