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Skills

  • Attention to detail in record-keeping
  • Budgets
  • Employee leave administration (FMLA compliance)
  • Customer service
  • Supervision
  • Recruitment
  • Maintaining files
  • Customer service in benefits administration
  • Employee data management
  • Handling employee inquiries

Work Experiences

  • Conducted benefits enrollment for 13 employees.
  • Assisted the HR manager in preparing performance review documents and reports, helping to facilitate the annual employee evaluation process.
  • Assisted in the company-wide diversity and inclusion initiative.
  • Answered 3 calls per 18 months to help customers with their questions and concerns.
  • Conducted benefits enrollment for 4 employees, ensuring timely and accurate documentation for health and retirement plans.
  • Collaborated with third-party vendors to resolve complex payroll discrepancies, recovering $17 in unpaid wages.
  • Analyzed employee trends.
  • Assisted in the review of HR policies.
  • Boosted employee satisfaction.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Technical and communication abilities are exceptional.
  • Human Resources Clerical Assistant with 18 years of successful process improvement and project management experience.
  • Processes hiring and termination paperwork and maintains accurate files.
  • Assisted in generating monthly HR reports.
  • Adept at maintaining precise attendance tracking.
  • Knowledge of Salesforce in depth, as well as experience with records management.
  • Contributed to well-executed hiring processes.
  • Boosted retrieval efficiency by 44%.
  • Costs were consistently reduced while profits were increased.
  • Strengths in quality assurance and performance reporting backed up by Human Resources training.

Accomplishments

  • Monitored employee contract end-dates and took proactive steps to ensure proper renewal or completion processes were followed.
  • Led the creation and distribution of monthly HR newsletters, increasing employee engagement as measured by 24% survey.
  • Addressed employee inquiries on key HR topics, providing first-line resolution for 81% of cases before escalation.
  • Assisted in developing and delivering compliance training to 14 employees, ensuring 47% of employees met mandated training deadlines.
  • Processed employee records, ensuring confidentiality and compliance with company policies and applicable legal requirements.
  • Assisted in crafting HR policies and procedures that enhanced operations and improved compliance with industry standards as set by system.
  • Performed background checks and verification for 14 prospective employees, ensuring a faster onboarding process within one year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Input and maintained confidential employee data into process, increasing retrieval efficiency by 70%.
  • Tracked employee absenteeism data and prepared monthly reports on attendance trends using HubSpot.

Affiliations

  • Member of the Payroll Association of Raleigh
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • HR Certification Institute (HRCI)
  • Association of Administrative Professionals (AAP)
  • American Payroll Association (APA)
  • Member of standard HR Networking Group
  • International Association of Administrative Professionals
  • Support Staff Association (SSA) at Cedar Works

Certifications

  • Certified Human Resources Specialist (CHRS) through framework
  • CompTIA Security+
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Human Resources Business Partner Certification
  • HRCI Global Professional in Human Resources (GPHR)
  • Certified Employee Benefits Specialist (CEBS)
  • ServSafe
  • Workplace Investigations Certificate Program through Cedar Works

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