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Skills

  • Expense tracking and budget management
  • Data entry and office filing systems
  • Attention to detail
  • MS Office
  • Customer service skills
  • Managing confidential documents
  • Category equipment
  • Strategic planning
  • Digital tools for project tracking (Salesforce)
  • Business operations

Work Experiences

  • Boosted employee engagement within the company by 63%.
  • Achieved results over 18 months.
  • Compiled documentation for new hires.
  • Assisted in onboarding of 7 employees, compiling documentation and guiding them through initial training procedures.
  • Achieved nearly 70% positive customer feedback.
  • Collaborated on a filing system digitization project.
  • Recognized category issues and used team leadership to effectively resolve them prior to escalation.
  • Completed supply orders.
  • Collaborated with various departments.
  • Assisted in drafting contracts.

Summaries

  • Professional with team leadership and budget management fluency.
  • Achieved savings of $5 for company travel.
  • Costs were consistently reduced while profits were increased.
  • Client-focused General Assistant Intern with a strong ability to handle inquiries, solve problems within 17 hours, and create a welcoming experience for all office visitors.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Adaptable General Assistant Intern.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.

Accomplishments

  • Initiated office supply management system, resulting in a 75% reduction in monthly supply costs through effective tracking and inventory control.
  • Supported marketing efforts by compiling and analyzing competitive market data, contributing to a 37% increase in campaign performance.
  • Organized 8 client meetings, facilitating professional interactions that resulted in metric.
  • Played a key role in managing internal communications for category, improving collaboration among departments.
  • Supported HR processes by maintaining accurate employee records, reducing response time to HR queries by 48%.
  • Used Excel to maintain and organize employee shift schedules, reducing time conflicts and scheduling errors by 41%.
  • Coordinated internal and external meetings across departments, which improved workflow and communication by 37%.
  • Assisted in the preparation of 15 market research reports, using data to inform strategic business decisions.
  • Helped onboard 6 new employees by coordinating training sessions and distributing materials, which reduced onboarding time by 26%.
  • Monitored progress of 12 department projects simultaneously, ensuring all deadlines were met by closely following up with team leaders.

Affiliations

  • Freemason
  • The American Institute of Professional Bookkeepers (AIPB)
  • Association for Computing Machinery
  • Volunteer Organizer for process
  • Association for Supply Chain Management (APICS)
  • Administrative Professionals Association standard
  • American Society of Safety Professionals
  • International Council of Nurses
  • Student Government Leadership - Secretary or Treasurer
  • Project Management Institute

Certifications

  • Google Certified Professional Cloud Architect
  • Certificate in Interpersonal Communication – Brightline
  • Certified Operations Manager (COM)
  • Certificate in Budgeting and Forecasting from Meridian
  • LinkedIn Learning Certificate in Time Management for Productivity
  • Microsoft Office Specialist (MOS): Word Expert
  • Microsoft Certified Systems Engineer (MCSE)
  • Hootsuite Platform Certification
  • Certified Email Marketing Professional (CEMP)
  • Certified Business Office Manager (CBOM)

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