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Skills

  • Electronic Medical Records (EMR) Management
  • Customer service
  • Multi-line phone system operation
  • Conflict resolution with patients and staff
  • Call triaging and routing
  • Customer relationship management (CRM) systems
  • Medical procedure coding
  • Data analysis for operational improvements
  • Front-desk reception
  • Dispute resolution with insurance companies

Work Experiences

  • Achieved a 41% success rate during inspections.
  • Assisted physicians in improving patient care coordination.
  • Achieved results over two years.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Achieved results within six months.
  • Completed transition within one year.
  • Arranged credential verification for three new healthcare professionals, ensuring accurate and timely onboarding.
  • Assisted over 11 patients weekly.

Summaries

  • Collaborated with physicians, billing, and insurance teams.
  • Clear understanding of vendor management and strategic planning as well as data analysis training.
  • With over 3 years of experience in the method industry, I am committed to organization and collaboration.
  • Achieved 73% inventory accuracy.
  • Physician Office Specialist with 12 years of successful budget management and strategic planning experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Collaborative Physician Office Specialist, recognized for design and implementation of patient feedback forms increasing response rates by 18% in 2021.
  • Accomplished in project-based healthcare administration, leading efforts to onboard new medical staff and ensuring seamless integration and credential verification.
  • Achieved results within a six-month timeframe.

Accomplishments

  • Managed patient billing inquiries with an average resolution time of 13 minutes, improving customer satisfaction rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with interdisciplinary teams to implement cost-saving measures that reduced supply expenses by 33%.
  • Designed staff training programs on EMR systems, increasing team productivity by 69%.
  • Enhanced insurance claim approval rates by 34% through comprehensive documentation and proactive follow-up.
  • Successfully implemented new EMR system, cutting patient data entry time by 63% and enhancing workflow efficiency.
  • Processed 11 patients' claims in EMR systems daily, ensuring proper documentation and compliance standards.
  • Initiated an office-wide electronic filing system, saving 16 hours of administrative work per week.
  • Trained new hires on HIPAA regulations and EMR usage, reducing onboarding time by 35%.
  • Assisted in the compliance audit process, ensuring 100% adherence to federal HIPAA and healthcare regulations.

Affiliations

  • Association for Computing Machinery
  • American Health Information Management Association (AHIMA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Association of Social Workers
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Project Management Institute
  • American Medical Technologists (AMT)
  • Physician Office Managers Association of America (POMAA)
  • Healthcare Administrative Training Programs through vocational schools
  • National Association of Healthcare Access Management (NAHAM)

Certifications

  • Medical Reimbursement Specialist Certification - program
  • Certified Healthcare Access Associate (CHAA) program
  • Certified Healthcare Access Manager (CHAM) framework
  • Apple Certified Associate (ACA)
  • Billing and Coding Specialist (CBCS) - procedure
  • Healthcare Compliance Certification - framework
  • Certified Healthcare Technology Specialist (CHTS) - framework
  • First Aid/CPR Certified
  • Certified Clinical Medical Assistant (CCMA) method
  • Electronic Health Record (EHR) Implementation Certification

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