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Skills

  • System performance
  • Data backup and retrieval
  • Budgets
  • Technical issue resolution
  • Method equipment
  • Business operations
  • Written and oral communication
  • Customer rapport
  • Presentation and facilitation
  • Staff assistance

Work Experiences

  • Implemented company policies, technical procedures, and standards for data, report, and access integrity and security.
  • Traveled to key account locations to train and provide technical direction in order to ensure that product launches were completed successfully.
  • Identified and resolved UNIX and Windows processing issues, as well as implemented solutions to improve company efficiency.
  • Advised management on network security standards.
  • Improved my Adobe Creative Suite and Salesforce skills in order to prepare and present technical reports and provide effective support to cross-functional teams.
  • Looked into and fixed printer, copier, and other peripheral device problems.
  • Achieved a 8% decrease in logged tickets.
  • Created sales objectives, opportunities, and projection reports for target accounts to prioritize work.
  • Used a pipe and filter model to locate bottlenecks and to enable measurement of system resource usage and process behavior at all operations' boundary limits.
  • Was in charge of supervising and directing six technical direct reports on network activities.

Summaries

  • Multilingual and extremely dedicated.
  • Hope to add value to a Application Support Engineer opportunity through dedication and commitment to customer satisfaction.
  • Excellent communication skills and a reliable team player in a variety of situations.
  • Multi-talented Principal Consultant with a track record of leading teams and developing strategic plans for a wide range of customer needs.
  • Ambitious
  • Focused on customer service
  • Articulate
  • Innovative
  • Application Support Engineer is a talented professional with extensive experience managing software projects.
  • New graduate eager to work with a diverse range of people.

Accomplishments

  • Process Improvement: Collaborated with process to ensure smooth work flow and efficient organization operations.
  • Collaborated with team of 3 in the development of system.
  • Automated daily system health checks, reducing manual intervention by 10 hours/week while minimizing the risk of system failures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and enhanced memory management in HubSpot applications, boosting performance by 56% and lowering downtime.
  • Coordinated with the engineering team to improve disaster recovery protocols, reducing system downtime after incidents by 3 minutes.
  • Installation: Installed appropriate security patches to dissolve security vulnerabilities.
  • Enhanced application support documentation, enabling self-service resources that reduced incoming support requests by 75% per month.
  • Program Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Deployed cutting-edge monitoring and alerting tools using Power BI, leading to the faster detection of performance bottlenecks.

Affiliations

  • International Council of Nurses
  • Beta tester for new API releases coordinated by the API Support Professionals Guild
  • Jaycees
  • Joined the SQL Server Worldwide User Group in 2019
  • Certified by Information Technology Association of America (ITAA)
  • Society of Women Engineers
  • Affiliated with Help Desk Institute (HDI) for obtaining PMP
  • International Association of Administrative Professionals
  • Member of the Cloud Native Computing Foundation (CNCF) since 2019
  • American Medical Informatics Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+ Certification
  • CompTIA Project+
  • VMware
  • Certified Information System Security Professional
  • Certified Public Accountant (CPA)
  • Certified Application Support Engineer (CASE) - Harbor & Co.
  • First Aid/CPR Certified
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • CompTIA A+ Technician

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