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Skills

  • Data file opening
  • Operational improvement
  • Process improvement
  • High-Volume Order Management
  • Commercial client service
  • Conflict resolution
  • First Aid/CPR
  • Color correction
  • Developing promotional offers
  • Regulatory compliance

Work Experiences

  • Accurately handled cash register transactions, reconciling up to $8 in daily sales without discrepancies.
  • Advised on finishes for photo paper.
  • Conducted inventory checks and ordered necessary supplies on a weekly basis, reducing shortages and improving overall workflow efficiency.
  • Consistently met monthly photo lab sales goals.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated with external vendors.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Built strong relationships with returning customers.
  • Consistently met or exceeded monthly photo lab sales goals, contributing to year-over-year growth of 26% for the department.
  • Achieved a 46% reduction in errors.

Summaries

  • Accomplished in photo order processing and cash handling with a proven record of reconciling up to $13 in daily sales with zero discrepancies.
  • Achieved a 38% improvement in order turnaround times.
  • Achieved a 55% reduction in operational errors among new hires.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Self-motivated and regarded as a initiative expert.
  • Accomplished in leveraging marketing insights to support the launch of ServiceNow services, boosting monthly sales by $2 and expanding customer reach.
  • Processes orders, accepts payments, and resolves customer issues with ease.
  • Achieved a 62% improvement in order turnaround times by optimizing lab processes and cutting-edge software tools, enhancing the customer experience.
  • Clear understanding of vendor management and risk assessment as well as performance reporting training.
  • Photo Specialist with extensive experience in maintaining processing equipment and inventories.

Accomplishments

  • Optimized the processing workflow for custom orders, improving overall turnaround time by 34% and ensuring on-time project completion for customers.
  • Advised customers on advanced photo retouching and editing options through the use of Workday, leading to a 68% improvement in premium order sizes.
  • Processed an average of 4 high-volume commercial photo orders per week, while consistently meeting production deadlines with 59% accuracy.
  • Handled sensitive customer requests involving restoration of historical photographs, ensuring privacy and a high degree of professionalism in every order.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceeded sales targets for premium photo finishing services, including matting and framing packages, contributing to overall store revenue increase of $15 in 2023.
  • Managed high-volume photo order processing, averaging 14 orders per day with a customer satisfaction rate of 32%.
  • Utilized advanced photo retouching techniques to restore damaged photographs, achieving a customer satisfaction rate of 75% for restoration services.
  • Coordinated with external vendors to ensure timely delivery of specialty photo supplies, leading to an 42% improvement in order processing efficiency.
  • Trained new team members on photo editing software, increasing staff productivity and reducing onboarding time by 64% weeks.

Affiliations

  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • International Digital Imaging Membership
  • Society of Women Engineers
  • International Color Consortium (ICC) technician certification
  • National Association of Social Workers
  • Commercial Photographers International (CPI)
  • Academy of Art University Alumni Association
  • Color Theory and Image Processing Certified
  • Lions Club

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Conversational Sales Professional (CCSP) – Sales Advisory Board
  • CompTIA A+ Technician
  • Certified Retail Associate from the Retail Management Institute
  • CIoP (Certified Instructor of Photography) from the Professional Photographers of America (PPA)
  • Photo Quality Assurance Specialist Certification - Society of Photofinishing Engineers
  • Certified Public Accountant (CPA)
  • Google Analytics for Beginners Certification
  • Certified Digital Asset Manager - Henry Stewart DAM
  • SHRM Senior Certified Professional (SHRM-SCP)

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