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Skills

  • Data Entry and Record Keeping
  • Vendor relationship management
  • Travel planning
  • Staff management
  • Office management
  • Calendar management for 12 departments
  • Collaboration with external service providers
  • Telephone skills
  • Attention to detail
  • Security awareness

Work Experiences

  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Assisted in preparing budgets.
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications.
  • Kept track of visitors and screened them for access to the facility and inter-office personnel.
  • Acted as the liaison between employees and IT support.
  • Communicated with clients via email, phone, and postal mail.
  • Checked in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Received 8 inbound calls and made 10 outbound calls on a daily basis to introduce customers to the products and services available.
  • Was in charge of collecting, sorting, distributing, and sending mail and packages.
  • Administered building access for employees and guests.

Summaries

  • Dedicated to providing outstanding support to team members and clients.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • Scheduler who is well-versed in all aspects of administrative assistance.
  • Receptionist, Facilities Department is a professional and hardworking Miscellaneous veteran with more than 18 years of experience.
  • Calendar management and scheduling, data entry, and database administration are all areas where she shines.
  • Receptionist with 6 years of experience in system settings.
  • With excellent time management skills and a resourceful approach, takes on multiple simultaneous tasks.
  • Motivated Receptionist, Facilities Department with a diverse, 3-year background who can contribute to all aspects of administrative activities.
  • Outstanding time management, organization, prioritization, and work ethic have all been recognized.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 3-person team.

Accomplishments

  • Created a proactive office maintenance schedule, minimizing unplanned repairs and reducing overall facility costs by 40%.
  • Helped streamline office supply ordering system, reducing procurement costs by 17% while improving office supply fulfillment times.
  • Played an integral role in project planning for system, ensuring smooth operations by managing schedules and coordinating with all necessary vendors.
  • Led front desk operations during a high-impact office renovation with zero interruptions to business continuity, ensuring smooth day-to-day operations.
  • Coordinated the scheduling of 10 annual building maintenance services, reducing operational downtime by 24%, ensuring ongoing business productivity.
  • Maintained accurate visitor logs for legal compliance, successfully passing process with zero errors.
  • Resolved front office conflicts between staff and vendors, utilizing interpersonal and conflict resolution skills to maintain a harmonious front office environment.
  • Received multiple commendations from department heads for excellence in customer service, leadership, and maintaining office operations during complex projects.
  • Developed emergency contact procedures for front desk staff, facilitating faster communication and response during critical security incidents.
  • Developed a front office orientation program for visitors, improving guest satisfaction scores by 28% in annual feedback surveys.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • American Medical Informatics Association
  • National Association of Social Workers
  • Freemason
  • Microsoft Office Specialist (MOS) Certification
  • Women in Facilities Management (WFM)
  • Lean Six Sigma Green Belt for Office Operations
  • Association of Physical Plant Administrators (APPA)
  • Customer Service Institute of America (CSIA)
  • Society for Human Resource Management (SHRM)

Certifications

  • CompTIA Security+
  • Salesforce
  • First Aid/CPR/AED Certification
  • Health and Safety Awareness Certificate
  • Emergency Preparedness and Disaster Recovery Certificate
  • Conflict Resolution Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Occupational Safety and Health Administration (OSHA) 10 Hour General Industry Certification
  • Certified Receptionist & Front Desk Officer

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