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Skills

  • Communications
  • Operational improvement
  • Conflict resolution in healthcare settings
  • Patient Vital Signs Monitoring
  • Clinical decision-making
  • Team management
  • Patient satisfaction improvement strategies
  • Customer service
  • Effective communication with healthcare providers
  • Budgeting and Cost Optimization

Work Experiences

  • Took the temperature, pulse, and blood pressure of patients and recorded them in their electronic medical records.
  • Kept track of patient vitals, behaviors, and conditions, as well as communicating any concerns to my supervisor.
  • Administered oral medications, intramuscular injections, and intravenous fluids to help patients with their symptoms.
  • Walked around the assigned floor, measuring and recording the fluid and food levels of the patients and putting in place measures to promote healthy intake and output as needed.
  • Achieved a patient safety rating of initiative in 2021.
  • Acted as point of contact during high-volume shifts, ensuring all patient care activities coordinated smoothly and reducing escalated issues by 81%.
  • Achieved a 81% improvement in billing accuracy.
  • Created a children's area in the waiting room to create an activity area and make the practice more family-friendly.
  • Collaborated with interdisciplinary teams.
  • Achieved results over several months.

Summaries

  • Coordinated care for up to 12 patients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Team leadership expertise
  • Achieved a 69% success rate for passing ITIL exams.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Aimed at lowering infection rates by 34%.
  • Contributed to Denver being awarded a top safety rating of program.
  • Adept at process evaluation.
  • Accomplished LPN Supervisor with extensive experience.
  • Acted as a liaison between patients and families.

Accomplishments

  • Served as a point of contact for conflict resolution between healthcare staff and patients' families, increasing family satisfaction by 77%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced average response time to urgent patient requests by 12 minutes by optimizing nurse call routing systems and reallocating resources.
  • Led bi-weekly shift meetings, improving team communication and achieving a 54% increase in productivity across units.
  • Supervised a team of 15 licensed nurses in a long-term care setting, driving compliance with state regulations and achieving 5 consecutive perfect inspection scores.
  • Led infection control training for a team of 12 nurses, maintaining a zero infection rate across 4 floor units for 6 months.
  • Increased revenue by $10 through accurate and improved medical billing practices following a revision of nursing documentation processes.
  • Developed and optimized procedures for properly identifying and documenting allergy risks, significantly reducing related incidents by 65%.
  • Achieved Scrum Master that allowed me to improve protocols related to cultural competency in patient care, leading to increased patient trust.
  • Coordinated multidisciplinary rounds with physicians and therapists, resulting in individualized care plans that enhanced patient outcomes by 46%.

Affiliations

  • National Council of State Boards of Nursing (NCSBN)
  • Freemason
  • Affiliation with category Nurses Association
  • American Heart Association (AHA) - ACLS/BLS Training
  • Community Health Nurse Practitioners Association (CHNPA)
  • Society for Healthcare Leadership (SHL)
  • Massachusetts Practical Nurses Association
  • Geriatric Advanced Practice Nurses Association (GAPNA)
  • American Nurses Association (ANA)
  • Association for Computing Machinery

Certifications

  • Google Certified Professional Cloud Architect
  • ServSafe
  • Basic Infection Control Certification – Centers for Disease Control (CDC)
  • Certified Healthcare Risk Management (CHRM) - American Hospital Association (AHA)
  • Certified Healthcare Simulation Educator (CHSE) - Society for Simulation in Healthcare
  • CompTIA Security+
  • Medication Administration Certification – North Carolina
  • Licensed Practical Nurse (LPN) Certification – standard
  • Pediatric Advanced Life Support (PALS) Certification - American Heart Association (AHA)
  • Certified Clinical Documentation Improvement Practitioner (CDIP) – American Health Information Management Association (AHIMA)

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