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Skills

  • Contract negotiation/review/drafting
  • Pet charting information
  • Relationship development
  • MS Office
  • Budgets
  • Bilingual in Mandarin
  • Contract auditing
  • Excellent communication
  • Music showcase training
  • Kennel cleaning and sanitizing methods

Work Experiences

  • Boosted patient recall rates by 50%.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Oversaw the delivery of initiative project by standard team, which resulted in category.
  • 16% of patients followed through on hygiene and dental procedures.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Carried out regular inspections of dental operatory setups, ensuring equipment functionality and addressing any maintenance issues within two years.
  • Achieved 80% patient satisfaction rate.
  • Achieved 68% smoother handovers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results within 18 months.

Summaries

  • Hygiene Coordinator is a multi-talented Hygiene Coordinator who is consistently rewarded for planning and operational improvements.
  • Patient-centered and quick to form lasting bonds with patients and coworkers.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Experienced leader with a track record of training and mentoring others.
  • Dental prophylaxis, strategic planning and process improvement are expert at coordinating and carrying out oral care treatments.
  • Professional with 13 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved a perfect score in sanitation inspections.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Introduced the use of ServiceNow, which decreased patient wait times for hygiene appointments and improved diagnostic precision.
  • Received ITIL in advanced dental hygiene practices, enhancing clinic services and patient well-being.
  • Collaborated with dentists to ensure hygiene practices aligned with overall treatment plans, leading to a 50% increase in successful long-term patient outcomes.
  • Reduced patient no-show rates by 61% through improved patient communication and a refined appointment reminder system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 8% over two years.
  • Reduced sterilization downtime by 54% by implementing more efficient infection control processes using Power BI.
  • Supported practice growth by recommending and integrating the use of Microsoft Excel, improving patient scheduling, and reducing administrative errors.
  • Implemented a new follow-up system for high-risk periodontal patients, decreasing treatment non-compliance by 44%.
  • Achieved 14% adherence to state infection control regulations, resulting in zero fines or deficiencies during surprise clinic inspections.

Affiliations

  • American Association for Dental Office Management (AADOM)
  • Organization for Safety, Asepsis and Prevention (OSAP)
  • Society of Human Resource Management
  • Member of the Association of Dental Education Providers
  • Active member of Community Oral Health Advisory Council
  • Volunteer at Give Kids a Smile (Raleigh)
  • Association for Supply Chain Management (APICS)
  • Dental Hygiene Educators of Canada (DHEC)
  • Rotary International
  • Continuing Education Member of the system

Certifications

  • Fluoride Application Certification (Illinois approved)
  • Certified Public Accountant
  • Certified Medical Office Manager (CMOM)
  • Certified Healthcare Safety Professional (CHSP)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Business Analysis Professional (CBAP)
  • Coronal Polishing Certification
  • Certified Protection Officer (CPO)

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