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Skills

  • Excellent administrative abilities
  • Insurance claim adjudication
  • CRM system proficiency (ServiceNow)
  • Customer service
  • Supervision
  • Insurance product knowledge (e.g., Tableau)
  • Communications
  • Business operations
  • Problem resolution
  • Category equipment

Work Experiences

  • Achieved a 7% increase in positive client reviews.
  • Audited client information for compliance with industry regulations, ensuring Asana policies met all standard standards.
  • Achieved President's Club for exceeding annual new business targets.
  • Collaborated with procedure customers to determine their needs and deliver standard service.
  • Transported Asana to the past year customer locations.
  • Achieved results over 6 months.
  • Processed 11 invoices and mailed documentation to clients each the past year.
  • Achieved a 32% reduction in negative feedback.
  • Existing policies were modified, updated, and processed by me.
  • Collaborated with underwriters to review and adjust policies, lowering overall client risk exposure by 45% in Customer Service.

Summaries

  • Boosted client retention by 25%.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Hardworking Insurance Account Specialist with 11 years of telecommuting experience meeting customer needs.
  • Achieved 71% faster claims processing.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Selling over 12 policies weekly and maintaining excellent relationships with customers and coworkers are two of my strongest skills.
  • Excellent communication and computer skills, as well as a thorough understanding of process insurance policies.
  • Filing, data entry, and keeping a clean and organized work environment are all skills I have.
  • Insurance Clerk with a track record of organization, customer service, and professionalism.
  • Insurance Account Specialist with 9 years of successful data analysis and cross-functional collaboration experience.

Accomplishments

  • Collaborated with underwriting team to negotiate premiums on high-value auto and home insurance policies, saving clients $5 across 6 accounts.
  • Revised coverage options based on real-time market data, reducing policy complaint incidents by 20%.
  • Documented and resolved standard which led to procedure.
  • Processed over 10 policy revisions per month with an accuracy rate of 53% and earned recognition as Innovation Award in customer service.
  • Streamlined claims processing methods, doubling departmental processing efficiency in three years.
  • Partnered with sales and underwriting teams to develop tailored insurance solutions, improving client satisfaction rates by 19%. Recognized for excellence as Employee of the Year.
  • Trained and mentored 6 junior account specialists in policy processing, reducing department errors by 78%.
  • Outperformed department average by delivering 81% quicker resolution when processing complex claims and high-risk policies.
  • Evaluated regional industry trends and adapted policy offerings, leading to retention of 84% of accounts for framework.
  • Used Workday to automate policy review processes, contributing to a 51% increase in processing accuracy.

Affiliations

  • Certified Insurance Counselor (CIC) Program
  • Chartered Financial Consultant (ChFC) Certification
  • Association of Information Technology Professionals
  • Toastmasters
  • Association for Computing Machinery
  • National Association of Health Underwriters (NAHU)
  • National African-American Insurance Association (NAAIA)
  • Rotary International
  • National Alliance for Insurance Education and Research
  • Chartered Life Underwriter (CLU) Designation

Certifications

  • Risk Management Certification Program (RMCP) – Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Claims Adjuster Certification – Georgia
  • First Aid/CPR Certified
  • Associate in General Insurance (AINS) – 2024
  • Associate in Personal Insurance (API) – 2015
  • Certified Professional Insurance Agent (CPIA) - 2018
  • Workers’ Compensation Claim Law Specialist (WCLS) – Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician

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