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Skills

  • Extensive personal network
  • Business development planning
  • Client onboarding and training programs
  • Profit and revenue forecasting tools (Asana, QuickBooks)
  • P&L responsibility for large accounts
  • Business development and planning
  • Account management
  • Customer feedback collection and implementation
  • Sales reporting
  • Project management (framework)

Work Experiences

  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Hired 15 sales representatives over a 18 months period.
  • Accomplished this within one year.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Achieved an industry-leading standard by applying strategic initiative industry knowledge and leadership skills.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Averaged 6 sales calls closed each quarter.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Increased market penetration and sales figures by 5% by leveraging supplier relationships and personally overseeing negotiations.

Summaries

  • Achieved financial targets through consistent P&L oversight.
  • Within Miscellaneous, senior Account Leader and outstanding performer in risk assessment and data analysis.
  • Achieved 63% revenue growth over 5 years.
  • Achieved 33% sales growth.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in driving team productivity and financial performance, leading 14 account executives to secure $6 in new business within one year.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Oversaw key client profitability analysis to inform upselling strategies, resulting in a 26% increase in gross profit margin over 2024.
  • Integrated new client feedback approaches into the product development cycle, driving 82% improvement in customer satisfaction scores.
  • Documented and resolved category which led to process.
  • Achieved PMP in program to improve account strategies, resulting in more scalable client solutions and a stronger revenue pipeline.
  • Collaborated with internal sales and marketing teams to successfully position new products with clients, increasing adoption rates by 15% in 18 months.
  • Built and maintained excellent client relationships, resulting in a 57% increase in repeat business over the past year.
  • Led post-mortem analysis and client reviews, using insights to reduce future project delays by 65% across all client accounts.
  • Increased profitability for over 9 key client accounts by successfully cross-selling additional services, generating $4 in upsell revenue.
  • Mentored a team of 8 junior account managers, leading to a 85% increase in client retention rates over one year.
  • Maintained ongoing communication with executive-level clients, increasing trust and driving $5 in renewed contracts over three years.

Affiliations

  • National Association of Social Workers
  • Certified Management Consultant Association
  • American Marketing Association
  • Jaycees
  • Salesforce CRM User Group
  • National Association of Sales Professionals (NASP)
  • International Customer Value Management Association
  • Global Account Industry Standards Organization
  • Rotary International
  • Society of Human Resource Managers (SHRM)

Certifications

  • National Account Executive Certification (NAEC) - Brightline
  • Certified Sales Executive (CSE) - Sales & Marketing Executives International
  • Enterprise Sales Planning and Strategy Certification - Vantage
  • Certified Key Account Manager (CKAM) - Association of Strategic Account Managers
  • Project Management Professional (PMP)
  • Executive Leadership Certificate - category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified in Production and Inventory Management (CPIM) – APICS
  • CompTIA A+ Technician

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