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Skills

  • Key performance indicators (KPIs) management
  • CRM tools proficiency (Salesforce, ServiceNow)
  • Client relationship building and nurturing
  • Mentoring and training account managers
  • P&L responsibility for large accounts
  • Proactive customer relationship management
  • Systems and software programs
  • Negotiation of Long-Term Contracts
  • Budget development and cost optimization
  • Contract negotiation and closing

Work Experiences

  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Hired 15 sales representatives over a 18 months period.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Accomplished this within one year.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Implemented new inventory management procedures that reduced product theft by 18% in several months.

Summaries

  • Achieved 39% net margin growth.
  • Achieved results within several months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Successful Sales Manager with 10 years of experience in developing and increasing method sales.
  • Accomplished in driving team productivity.

Accomplishments

  • Collaborated with internal sales and marketing teams to successfully position new products with clients, increasing adoption rates by 15% in 18 months.
  • Documented and resolved category which led to process.
  • Mentored a team of 8 junior account managers, leading to a 85% increase in client retention rates over one year.
  • Successfully negotiated new contracts and renegotiations for legacy clients, resulting in an additional $6 in annual revenue.
  • Fostered cross-functional collaboration with product teams, driving a 47% reduction in customer complaints by refining service offerings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed targeted marketing campaigns in collaboration with method, producing a 71% increase in market share for key offerings in Atlanta.
  • Championed client-first solutions, enhancing client satisfaction ratings from program% to initiative% within a 18 months period.
  • Developed innovative client solutions that led to a 5% increase in monthly recurring revenue across 77% of the client base.
  • Led cross-functional alignment efforts between sales and customer success teams, improving the client handover process and reducing onboarding issues by 33%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Freemason
  • National Association of Social Workers
  • Strategic and Competitive Intelligence Professionals (SCIP)
  • National Association of Sales Professionals (NASP)
  • International Association for Contract & Commercial Management (IACCM)
  • Association of Account Executives
  • Project Management Institute (PMI)
  • Revenue Leadership Alliance

Certifications

  • Leadership in Strategic Sales Management Certified - process
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP) - framework
  • Certified Professional in Business Intelligence (CPBI) - Beacon Labs
  • Certified Revenue Growth Manager (CRGM) - Growth Institute
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Consultative Sales Certificate - Meridian
  • Certified Public Accountant
  • Certified Revenue Management Executive (CRME) - Hospitality Sales & Marketing Association International

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