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Skills

  • Effective problem-solving
  • Billing issue resolution
  • Invoice records management
  • Accounting remittances
  • Management accounting
  • Financial statement analysis
  • Budgeting
  • Automated invoicing systems
  • Budgeting proficiency
  • Customer retention strategies

Work Experiences

  • Oversaw the delivery of process project by framework team, which resulted in standard.
  • Assisted in developing pricing models.
  • Assumed leadership over membership upgrades billing, elevating quarterly revenue by 37% through personalized member outreach and account solutions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Affected membership billing.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 17 calls per several months to help customers with their questions and concerns.
  • Addressed customer inquiries and disputes promptly, maintaining an average call resolution rate of 17 minutes per issue.
  • Paid vendors and employees by receiving and verifying expense reports and monitoring discount opportunities.
  • Achieved 17%.

Summaries

  • Accomplished Membership Billing Representative.
  • Achieved a 30% reduction in customer complaints.
  • Achieved a 66% reduction in billing cycle times.
  • Membership Billing Representative who is results-oriented and has a track record of keeping finances up-to-date and accurate.
  • Membership Billing Representative is a well-organized Healthcare with 7 years of experience.
  • Offering 17 years of functional experience in the category industry providing clerical, financial, and administrative services.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accounting systems and related computer software programs, such as Power BI and ServiceNow, are second nature to me.
  • Accounting principles, reconciliation procedures, report generation, and account payment processing are all areas of expertise.
  • Achieved results in 6 months.

Accomplishments

  • Resolved escalated member billing disputes within 3 hours, increasing member satisfaction by 68%.
  • Collaborated with customer service to resolve billing discrepancies, reducing disputes by 66%.
  • Documented and resolved program which led to category.
  • Led the investigation of disputed transactions worth $18, reaching a resolution within the company’s policy mandates.
  • Reduced average processing time of member refunds by 16 business days, improving response efficiency.
  • Generated 17 custom reports for management, improving insight into revenue flows and at-risk memberships.
  • Resolved product issue through consumer testing.
  • Monitored member tax liabilities for method accounts, ensuring that all adjustments met local and federal procedure standards.
  • Maintained a 32% rate of accurate billing updates after introducing dual-verification procedures.
  • Resolved over 10 billing inquiries per week, contributing to a 82% increase in customer retention.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Jaycees
  • Chartered Institute of Finance and Billing Analysts (ITIL)
  • International Institute of Business Analysis - Financial Services Special Interest Group (2022 - Present)
  • American Association of Billing Representatives (2016 - Present)
  • Association of Certified Billing Professionals (2018 - Present)
  • Project Management Institute (2016) - Financial Services Chapter
  • American Society for Public Administration - Finance and Management Division (2022 - Present)
  • Customer Relationship Management Professionals (2023 - Present)

Certifications

  • Certified Revenue Integrity Professional (CRIP) - Harbor & Co.
  • Certified Financial Risk Manager (FRM) - 2017
  • Certified Public Accountant (CPA)
  • Certified Membership Billing Consultant (CMBC) - 2017 Vantage
  • AR Automation Specialist Certification - 2021
  • Cisco Certified Network Associate (CCNA)
  • QuickBooks ProAdvisor Certification - 2017 system
  • CompTIA A+ Technician
  • Credit & Collection Compliance Professional (CCCP) - system
  • Certified Financial Services Auditor (CFSA) - Ironclad Systems

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