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Skills

  • POS system use
  • Communication skills
  • Basic and advanced knife skills
  • Conflict resolution
  • Dependable and honest
  • Precise ingredient measurement and weighing
  • Effective multi-tasking
  • Hospital operations
  • ServSafe
  • Fast order fulfillment with quality assurance

Work Experiences

  • Ran grills and fryers to create delectable, appealing fast food items, such as process and procedure.
  • Achieved a 17% reduction in customer wait times.
  • Coordinated daily operations.
  • Interpreted over 8 food order slips per shift to ensure that food was prepared according to customer requests.
  • Achieved 100% operational uptime during peak hours.
  • Contributed to a customer retention rate of 19%.
  • Assisted guests by greeting them personally and taking their orders.
  • Collaborated with management to develop a new sandwich menu that increased daily foot traffic and sales by 75%.
  • Collaborated with team members during busy shifts to ensure seamless kitchen operations, reducing order wait times by 53% and improving customer feedback scores.
  • Crafted over 8 sandwiches per hour while maintaining quality and adhering to hygiene standards, boosting customer satisfaction by 40%.

Summaries

  • Takes orders, fills special requests, prepares food, and workflow optimization with ease.
  • Knowledge of performance reporting and aptitude for team leadership.
  • Well-organized and efficient, with a strong desire to please customers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Offering 2 years of food preparation and customer service experience.
  • Excellent communication and customer service skills.
  • Within Miscellaneous, senior Sandwich Hand and outstanding performer in cross-functional collaboration and vendor management.
  • Quality assurance and process improvement are precise and quick at preparing ingredients.
  • SafeServ food handling certification.
  • Clear understanding of workflow optimization and client relations as well as quality assurance training.

Accomplishments

  • Kept detailed logs on daily sandwich sales and ingredient usage, streamlining inventory management and reducing waste by 82% at Brightline.
  • Participated in food safety audits and assisted in achieving PMP, ensuring full regulatory compliance with industry standards at Lakeside Partners.
  • Maintained cleanliness and organized storage areas, adhering to safety protocols and reducing food contamination risks.
  • Led regular sanitation checks and ingredient freshness inspections, ensuring high compliance with health codes and avoiding any compliance penalties.
  • Remained flexible during fast-paced service periods, effectively managing increased sandwich demand at the standard rush.
  • Resolved customer complaints and made immediate adjustments to orders, improving customer satisfaction ratings by 85% over 18 months.
  • Developed effective communication channels between sandwich hands and front-of-house staff, resulting in improved order accuracy and fewer customer complaints.
  • Spearheaded the introduction of a seasonal sandwich menu, which increased sales by 84% during the program quarter.
  • Recognized for outstanding performance with Outstanding Service Award, due to consistent delivery of quality sandwiches during the busiest service times.
  • Reinforced proper sandwich assembly techniques and presentation during peak shifts, contributing to an increase in positive customer feedback by 11%.

Affiliations

  • Society of Human Resource Management
  • Member, Sandwich University Austin
  • Association for Supply Chain Management (APICS)
  • International Sandwich and Snack Association
  • International Council of Nurses
  • Affiliate of World Food Travel Association
  • Association of Information Technology Professionals
  • Graduate of Culinary Techniques Program 2019
  • Participated in Food Preparation Skills Workshop 2018
  • Membership in Local Culinary Apprenticeship Program

Certifications

  • Point of Sale (POS) Training Certification, initiative
  • Customer Service Excellence Certification Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Hospitality Management Certification Meridian
  • Cash Handling and Sales Reporting Certification, Lakeside Partners
  • Certified Public Accountant (CPA)
  • Upselling & Suggestive Selling Techniques Certification, program
  • ServSafe Food Handler Certification - category
  • Workplace Communication Skills Certification, Lakeside Partners

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