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Skills

  • Process improvement methodologies
  • Trained in consumer marketing
  • Customer relationship management (CRM) systems implementation
  • Review of contracts
  • Customer feedback loop creation
  • Analytical problem solver
  • Lead generation and conversion
  • Team building and leadership
  • Direct sales
  • Onboarding and training program development

Work Experiences

  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Managed a team of 6 people who sold standard products and services worth more than $2.
  • Increased sales revenues to $13 for category services by utilizing effective negotiating skills.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Met with Small Business Developers one-on-one to identify selling roadblocks and provided advice, including strategic planning, on how to best address them.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Accomplished in launching market expansion initiatives.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of process improvement and workflow optimization as well as client relations training.
  • Accomplished business professional.
  • Within Miscellaneous, senior Small Business Developer and outstanding performer in budget management and strategic planning.
  • Achieved $17 in new investments for small businesses through rigorous business grant and funding acquisition efforts, demonstrating strong financial management and negotiation skills.
  • Achieved a 76% boost in sales.
  • Small Business Developer with 11 years of successful stakeholder engagement and quality assurance experience.
  • Dedicated to streamlining processes while maximizing employee potential.

Accomplishments

  • Secured early-stage funding for a startup's product launch, raising $17 while generating 8% media coverage and investor interest.
  • Created training and onboarding programs for new small business clients focused on utilizing Jira, achieving a 22% client retention rate over 17 months.
  • Identified high-performing service sectors and diversified the company offerings, expanding the client base by 77% within 2 months.
  • Orchestrated a comprehensive rebranding initiative, developing new messaging and creative assets that increased brand engagement by 73% within 9 months.
  • Initiated a customer loyalty program that increased client retention rates by 46% and fostered long-term business relationships across two years.
  • Assisted local businesses in identifying key market opportunities within niche sectors, leading to an average revenue growth of 51% across 13 new clients.
  • Advocated for a data-driven performance review process, utilizing KPI tracking to enhance team productivity by 32% over the past year.
  • Documented and resolved method which led to system.
  • Facilitated 12 small business development workshops in 2016, empowering participants with actionable insights on digital marketing, accounting, and customer acquisition strategies.
  • Created content and digital assets for Microsoft Excel marketing campaigns that resulted in a 55% conversion rate and improved brand visibility by 9%

Affiliations

  • Freemason
  • Association for Creative Industries (AFCI)
  • Association for Computing Machinery
  • International Council of Nurses
  • Local SEO Professionals Association Raleigh
  • National Association of Women Business Owners (NAWBO)
  • International Association of Business Communicators (IABC)
  • United States Hispanic Chamber of Commerce (USHCC)
  • Local Business Development Institute Chicago
  • Business Networking International (BNI)

Certifications

  • Google My Business Optimization Expert - 2024
  • Digital Marketing Specialist Certificate - Tableau
  • Certificate in Advanced Leadership for Small Business Developers - standard
  • Cisco Certified Network Associate (CCNA)
  • Certified Social Media Marketing Professional - 2021
  • Certified Business Development Expert (CBDE) - Beacon Labs
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Google Ads Certification 2020

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