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Skills

  • Bilingual in Mandarin
  • Team management
  • MS Office
  • Customer engagement strategies
  • Microsoft Office
  • Communications
  • Program equipment
  • Business operations
  • Business Development
  • Product ordering

Work Experiences

  • Prepared routine legal correspondence and memoranda for attorney partners.
  • On-site training was provided by me.
  • Started it.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Method was planned and carried out by me.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Ensured
  • Used troubleshooting techniques to fix issues with arcade games and get them back up and running, avoiding costly and inconvenient downtime.

Summaries

  • Determined sales and marketing professional with 17 years of experience in metric industry.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Program and system are examples of abilities.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Ambitious
  • Articulate
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Floor Attendant is articulate and driven to succeed.
  • Proactive

Accomplishments

  • Resolved product issue through consumer testing.
  • Piloted a training initiative that emphasized active listening skills, improving overall customer satisfaction ratings by 83%.
  • Increased sales 6% over three years.
  • Successfully adhered to daily sales targets, leading team efforts to exceed monthly sales goals by 42% consistently over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered exceptional customer service resulting in 30% higher customer retention rate based on post-service reviews.
  • Led cross-functional team training on updated product lines, ensuring 36% staff proficiency in Tableau within 4 weeks.
  • Fostered a teamwork environment, leading to a 24% increase in daily productivity and employee engagement.
  • Boosted average purchase size by 66% after implementing a up-selling technique aligned with Microsoft Excel features.
  • Improved stock replenishment efficiency by 62%, ensuring that top-selling items were always available.

Affiliations

  • Jaycees
  • Retail Facility Maintenance Association
  • Association of Retail Professionals
  • National Institute of Occupational Safety and Health (NIOSH)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Society of Human Resource Management
  • National Association of Social Workers
  • Council for Floor Safety (CFS)
  • Local Business Improvement District (BID) membership

Certifications

  • CompTIA Network+
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Retail Associate Professional (CRAP) from Harbor & Co.
  • ServSafe
  • Certified Retail Inventory Management (CRIM) by Cedar Works
  • Certified Retail Operations Professional (CROP)
  • Certified Customer Service Professional (CCSP) from Northwind
  • Warehouse Safety Certification by initiative
  • Certified Visual Merchandiser (CVM) from Meridian
  • Certified Sales Associate (CSA) from Harbor & Co.

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