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Skills

  • Cleaning and sanitization
  • Upselling expertise
  • Safety measures
  • Credit and collections
  • Heavy lifting
  • Customer satisfaction
  • Pet charting information
  • Bilingual in Mandarin
  • Internal auditing
  • Team management

Work Experiences

  • In charge of day-to-day operations and equipment maintenance in the procedure department.
  • Made a proposal
  • Invented
  • Gave participants easy-to-understand information about game room rules and regulations, ensuring customer safety, security, and enjoyment.
  • Provided management with procedure updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Transported Power BI to one year customer locations.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Got better.
  • Effectively controlled the release of proprietary and confidential information for general client lists.

Summaries

  • Seasoned
  • Versatile
  • Pragmatic
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Self-motivated and hardworking, with excellent interpersonal and communication skills.
  • Determined sales and marketing professional with 17 years of experience in metric industry.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Proactive
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.

Accomplishments

  • Effectively handled difficult customer interactions, achieving 77% problem resolution rate on first contact.
  • Collaborated with the marketing team to execute promotions, resulting in 23% growth in traffic during promotional events.
  • Reduced order processing delays by 72% through enhanced communication lines between the sales floor and stockroom.
  • Assisted with point-of-sale (POS) troubleshooting operations, reducing checkout disruptions by 34% during busy periods.
  • Upheld strict compliance with company sanitation standards and guidelines, leading to a zero-tolerance safety violation report for 12 years.
  • Trained 8 new hires on product knowledge and store safety protocols, reducing orientation time by 73%.
  • Boosted average purchase size by 66% after implementing a up-selling technique aligned with Microsoft Excel features.
  • Implemented store maintenance protocols, resulting in 6 consecutive inspections with zero non-compliance issues.
  • Actively sourced customer feedback and introduced a feedback automation system, increasing survey completion rate by 32%.
  • Implemented a robust safety protocol compliance strategy, achieving 7 consecutive months without a single safety incident.

Affiliations

  • American Red Cross - First Aid & CPR Certification
  • National Safety Council (NSC)
  • Institute for Safety and Health Management (ISHM)
  • Toastmasters
  • Certified Floor Care Professional (CFCP)
  • International Association of Administrative Professionals
  • American Institute of Retail and Supply Chain Management
  • Freemason
  • National Institute of Occupational Safety and Health (NIOSH)
  • Association for Talent Development (ATD) Customer Experience Program

Certifications

  • Salesforce
  • Certified Sales Floor Supervisor (CSFS) from Summit Group
  • Floor Care Technician Certification from Brightline
  • Certified Public Accountant (CPA)
  • Certified Retail Sales Assistant (CRSA) from Beacon Labs
  • Professional Cleaning and Sanitation Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Association for Project Management (APM)

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