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Skills

  • Experience documenting and reporting patient intake for nutritional evaluations
  • Customer service
  • Knowledge of healthcare regulatory standards (e.g., OSHA, JCAHO)
  • Healthy meal preparation
  • Communications
  • Feeding assistance
  • Competence in medication administration under supervision
  • Relationship development
  • Experience with medical reporting tools like QuickBooks
  • Conflict resolution skills with patients and healthcare teams

Work Experiences

  • Achieved patient-reported health improvements.
  • Used devices like video recorders and EEGs to keep track of patients during surgical procedures and tests.
  • Achieved results over 9 weeks.
  • Created individualized care plans for 2 high-need patients in alignment with physician directives, streamlining the recovery process.
  • Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork.
  • Collaborated with infection control teams.
  • Awarded in 2017.
  • Contributed to a 48% reduction in hospital-acquired infections.
  • Based on physical therapy care plans.
  • Achieved a cost reduction of $10.

Summaries

  • Committed to delivering high-quality care.
  • Provides comfort to patients by setting up and operating equipment, collecting histories, and setting up and operating equipment.
  • Experienced Health Support Technician offering knowledge of network security at desktop, server and internet levels.
  • Attentive and vigilant Health Support Technician, known for administering medications and monitoring patient reactions, ensuring compliance, safety, and records accuracy.
  • Adept at managing patient care.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Compassionate and efficient Health Support Technician with hands-on experience in monitoring vital signs and supporting nursing staff during high-volume shifts, consistently enhancing patient outcomes.
  • In a variety of routine and complex situations, highly organized and professional.
  • Assisted healthcare teams.

Accomplishments

  • Delivered high-quality emotional support to a diverse patient population, reducing reported levels of anxiety by 66% during hospital stays.
  • Successfully implemented infection control strategies resulting in a 38% reduction in hospital-acquired infections in 2024.
  • Assisted in the administration of 4 different medications under supervision, ensuring 81% compliance with protocol.
  • Served as a patient advocate in multidisciplinary care meetings, ensuring that patient needs and concerns were addressed, leading to higher patient satisfaction levels.
  • Engaged in crisis management protocols during urgent cases, assisting with patient stabilization and effectively lowering response times by 39% in medical emergencies.
  • Utilized mobile patient monitoring technology, enhancing communication between departments and leading to a 84% faster response time during emergency situations.
  • Conducted patient discharge briefings that included medication schedules and self-care routines, decreasing readmission rates by 80% over a several months period.
  • Trained and mentored 3 newly hired technicians on patient care protocols, leading to a 33% decrease in reported patient care errors.
  • Contributed to the reduction of medication errors by cross-checking prescriptions with patient charts, resulting in 6 incidents reported during 2022.
  • Initiated fall risk screening for patients, significantly reducing the occurrence of falls by 55%, significantly improving patient safety overall.

Affiliations

  • Health Information Management Systems Society (HIMSS)
  • Volunteer at Patient Outreach and Advocacy Services (Portland)
  • American Association of Medical Assistants (AAMA)
  • Certified Rehabilitation Therapy Technician (CRTT) from Meridian
  • National Association of Emergency Medical Technicians (NAEMT)
  • National Healthcareer Association (NHA)
  • Certification in Phlebotomy, system from 2023
  • Freemason
  • American Public Health Association (APHA) Healthcare Support Worker Network
  • Lions Club

Certifications

  • Google Certified Professional Cloud Architect
  • National Healthcareer Association (NHA) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Certified Dementia Care Specialist (CDCS)
  • Certified Perioperative Assistant (CPA)
  • Trained Medication Assistant (TMA)
  • CompTIA Security+
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • Telehealth Care Certification

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