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Skills

  • Coordination of patient schedules, appointments, and laboratory tests
  • Development of patient tracking systems for improved response times
  • Hospice and palliative care
  • Qualified in patient transport
  • Relationship development
  • Framework equipment
  • MS Office
  • Process improvement
  • Crisis management and emotional support skills, enhancing patient experience ratings
  • Budgets

Work Experiences

  • Collaborated with infection control teams to successfully enhance hospital-wide sanitation measures, contributing to a 84% reduction in hospital-acquired infections.
  • Coordinated transport for outpatient services.
  • Contributed to a 36% improvement in patient survey feedback.
  • Collaborated with interdisciplinary teams.
  • Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety.
  • Administrated medications under supervision in accordance with Washington, federal, and institutional guidelines ensuring zero discrepancies.
  • Contributed to a 48% reduction in hospital-acquired infections.
  • Achieved zero discrepancies.
  • Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork.
  • Administered first-aid for post-operative patients.

Summaries

  • Awarded Excellence Award in 2024.
  • Collaborative Health Support Technician.
  • Adept at vital sign documentation.
  • While serving patients of all backgrounds, I am committed to maximizing patient satisfaction, safety, and wellness.
  • Adept at leading discharge protocols.
  • Assisted with medical equipment.
  • Professional who is friendly, adaptable, and collaborative in devising satisfying solutions to complex problems.
  • Patient Care Technician with more than 14 years of experience working in an assisted living facility.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Within Miscellaneous, senior Health Support Technician and outstanding performer in data analysis and cross-functional collaboration.

Accomplishments

  • Led efforts to educate patients and their families on post-discharge home care, leading to a 49% reduction in preventable hospital readmissions.
  • Initiated feedback mechanisms for patients, which resulted in implementing new care routines to improve satisfaction scores by 80% over three years.
  • Ensured proper sanitation and sterilization of medical tools and environments, helping to lower infection rates by 76% within a the past year.
  • Identified and corrected safety hazards in patient care areas, resulting in zero work-related injuries over a the past year period.
  • Led on-the-job training programs for clinical staff members regarding new health technologies, reducing onboarding times by 54% and facilitating smoother transitions.
  • Monitored vital signs of up to 2 patients daily while ensuring precision in documentation, contributing to a 18% improvement in patient safety.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized patient flow by coordinating between departments during high-demand periods, reducing patient wait times by 56% and increasing service capacity.
  • Conducted patient discharge briefings that included medication schedules and self-care routines, decreasing readmission rates by 80% over a several months period.
  • Demonstrated cultural sensitivity by offering personalized care that reflected the patient's cultural and religious needs, resulting in 57% higher satisfaction scores.

Affiliations

  • Association of Information Technology Professionals
  • Patient Advocate Certification Board (PACB) Member
  • Affiliation with International Association of Healthcare Professionals (IAHCP)
  • Freemason
  • Certified Rehabilitation Therapy Technician (CRTT) from Meridian
  • Toastmasters
  • Volunteer at Patient Outreach and Advocacy Services (Portland)
  • Member of Emergency Nurses Association (ENA)
  • Association for Computing Machinery
  • Association for Professionals in Infection Control and Epidemiology (APIC)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • National Healthcareer Association (NHA) Certification
  • CompTIA Network+
  • Certified Clinical Medical Assistant (CCMA)
  • Certified Healthcare Access Associate (CHAA)
  • Sterile Processing Technician Certification
  • Caregiver Certification
  • Certified Home Health Aide (CHHA)
  • Certified Nurse Aide (CNA)
  • Advanced Cardiovascular Life Support (ACLS)

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