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Skills

  • Requirements gathering and documentation
  • Process improvement
  • Database management and optimization
  • Problem resolution
  • Communications
  • Compliance with method
  • Process automation
  • Impact analysis on system updates
  • Data analysis and reporting
  • Business operations

Work Experiences

  • Evaluated and adopted new technologies to meet changing industry needs.
  • Assisted senior team members with data visualization.
  • Collaborated with developers to refine system design documents, reducing development cycle time by 36%.
  • Improved and rebuilt computer systems, resulting in a 15% increase in business end-user efficiency.
  • Analyzed and documented business processes to streamline workflow, reducing processing time by 62% across teams.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Achieved a 23% reduction in deployment time.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Documented procedures and business processes and disseminated information to the right people.

Summaries

  • Committed to improving end-user experiences.
  • Boosted team collaboration.
  • Adept at developing structured troubleshooting processes.
  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.
  • Clear understanding of process improvement and team leadership as well as data analysis training.
  • Achieved a 63% boost in accuracy.
  • Adept at creating detailed technical documentation.
  • Junior Systems Analyst who is rational, critical-thinking, and has 14 years of experience enhancing organizational operations through information systems solutions.
  • Maintaining efficient method systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Contributed to continuous quality improvement by participating in bi-weekly code reviews, identifying 11 potential inefficiencies.
  • Analyzed 18 support tickets and categorized them to prioritize system fixes, leading to a decrease in critical system issues by 27%.
  • Assisted the PMO team in monitoring project timelines with periodic reports, contributing to an on-time project delivery rate of 59%.
  • Resolved product issue through consumer testing.
  • Conducted root cause analysis for network outages and collaborated with IT to implement monitoring tools, reducing recurrence by 31%.
  • Documented and resolved metric which led to initiative.
  • Worked closely with developers to adjust system load parameters, reducing server response time to critical processes by 39%sec.
  • Worked on the development and execution of test cases in collaboration with QA teams, reducing system testing time by 66%.
  • Assisted in the implementation of a new software system, resulting in a 80% reduction in system downtimes.
  • Developed system reports using Adobe Creative Suite that provided management with real-time actionable insights, improving decision-making speed.

Affiliations

  • American Marketing Association
  • Lions Club
  • National Association of Social Workers
  • American Society for Quality (ASQ)
  • Association for Information Systems (AIS)
  • Project Management Institute (PMI)
  • Data Management Association International (DAMA)
  • Information Technology Association of America (ITAA)
  • Docker, Inc. Community Contributor
  • OpenSource DevOps Community

Certifications

  • Certified Data Professional (CDP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Business Analysis Professional (CBAP)
  • Certified Ethical Hacker (CEH)
  • ISTQB Certified Tester – Foundation Level
  • CompTIA Security+ Certified
  • First Aid/CPR Certified
  • Oracle Certified Associate (OCA) Database Administrator
  • Microsoft Certified: Power Platform Fundamentals

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