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Skills

  • Customer service
  • Operational improvement
  • Process improvement
  • Aftercare Program Management
  • Conflict Mediation for At-Risk Youth
  • Team building
  • Project organization
  • Grant writing and funding proposals
  • Documentation and reporting compliance
  • Non-profit Partnership Development

Work Experiences

  • Advocated for youth in IEP (Individualized Education Plan) meetings, securing critical accommodations that improved educational outcomes.
  • Assessed client needs.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Advocated for youth in Chicago court system, leading to a 7% reduction in repeat offenses over 2021.
  • Built trust-based relationships with clients through active listening and consistent follow-up, fostering a 67% client retention rate.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 9% compliance with state and federal regulations.
  • Informed potential participants about the services and procedures required to participate in the program.
  • 71% of youth enrolled in GED programs.

Summaries

  • Achieved a 48% reduction of repeat offenses in Denver.
  • Collaborative team player working alongside social workers, educators, and law enforcement to deliver cohesive care solutions, reducing system delays by 23%.
  • Consistently recognized for providing critical support for newly emancipated youth, contributing to a 30% improvement in long-term independence and security.
  • Compassionate professional providing one-on-one mental health support.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Within Miscellaneous, senior Youth Case Manager and outstanding performer in cross-functional collaboration and budget management.
  • Youth Case Manager is a multi-talented Youth Case Manager who is consistently rewarded for planning and operational improvements.
  • Contributed to a 70% improvement in long-term independence.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Coordinated with law enforcement.

Accomplishments

  • Monitored and evaluated progress of youth in foster care programs, achieving 51% compliance with personalized care plans within three years.
  • Collaborated with mental health professionals to provide comprehensive emotional support for youth, reducing crisis incidents by 45%.
  • Improved service delivery by introducing analytics into case management, optimizing resource allocation and reducing operational costs by 53%.
  • Raised awareness about youth advocacy programs through presentations and workshops, increasing community participation by 83%.
  • Delivered public presentations on youth vulnerability trends, increasing awareness among local stakeholders and influencing policy change.
  • Secured $9 in funding to expand youth outreach services in Austin, increasing service capacity by 66%.
  • Supervised and supported youth volunteers in community projects, achieving recognition from Outstanding Service Award for outstanding service.
  • Provided direct advocacy in legal settings for youth involved in court cases, resulting in favorable outcomes for 39% of clients.
  • Acted as a liaison between youth clients and legal services, ensuring a 57% reduction in missed court dates by improving communication channels.
  • Designed a conflict de-escalation protocol for youth involvement services, decreasing behavioral incidents by 39% in 8 months.

Affiliations

  • Society for Adolescent Health and Medicine (SAHM)
  • Society of Women Engineers
  • Young Nonprofit Professionals Network (YNPN)
  • International Association of Administrative Professionals
  • National Youth Advocate Program (NYAP)
  • Institute for Youth Development and Professional Training
  • Lions Club
  • Mental Health America (MHA)
  • North American Association of Counselors of Alcohol & Drug Abuse
  • Juvenile Justice and Delinquency Prevention Coalition

Certifications

  • National Certified Counselor (NCC) - initiative
  • Certified School Social Work Specialist (C-SSWS) - procedure
  • Certified Case Manager (CCM)
  • First Aid/CPR Certified
  • Certified Solution-Focused Practitioner (CSFP) - program
  • Family Systems Trauma Professional Certification (FSTP) - program
  • Certified Workforce Development Professional (CWDP) - program
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Substance Abuse Counseling Certification - Illinois

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