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Skills

  • Communications
  • First Aid/CPR
  • Operational improvement
  • Data collection and analysis
  • Data Retention Policy Development
  • Chargeback recovery process optimization
  • Customer service
  • Risk mitigation strategies
  • Organization
  • Data encryption technologies

Work Experiences

  • Addressed recurring cardholder issues.
  • Achieved reduction in inquiries within 2022.
  • Decreased manual interference in card processing workflows.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Conducted root cause analysis.
  • Cut average resolution times by 2 days.
  • Benchmarked pricing and service levels.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Went over performance benchmarks and came up with metrics to track in the future.
  • Acted as the principal liaison between card operations and IT.

Summaries

  • Microsoft Excel and QuickBooks expert.
  • Achieved a 76% boost in system performance.
  • Avoided financial penalties.
  • Maintaining efficient metric systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Contributed to operational savings of 4 hours per week.
  • Accomplished systems analyst with deep expertise in fraud detection algorithms, driving a reduction in fraud losses by $14 in just 8 months.
  • Achieved efficiency improvements of up to 41%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 74% increase in system availability.
  • Within Miscellaneous, senior Principal Systems Analyst, Card Operations and outstanding performer in process improvement and cross-functional collaboration.

Accomplishments

  • Redirected a cloud infrastructure project to ensure auto-scaling capabilities, improving cardholder system performance during peak hours.
  • Developed monitoring and incident management tools that decreased response times to cardholder outages by 68%.
  • Monitored and analyzed card operations metrics that led to actionable insights, resulting in a 81% increase in process efficiency.
  • Documented and resolved metric which led to system.
  • Developed and executed a disaster recovery plan for card processing systems, reducing average recovery time from three years to three years.
  • Established a roadmap for card systems upgrades, leading to a smooth transition to EMV technology and increasing transaction security by 58%.
  • Collaborated with cross-functional teams to integrate CRM solutions, improving cardholder engagement and boosting customer retention by 49%.
  • Resolved product issue through consumer testing.
  • Facilitated a partnership between the legal and operations teams to establish clear guidelines for cardholder data security, reducing regulatory fines by procedure.
  • Championed a multimillion-dollar card operations overhaul, delivering the project 15 weeks ahead of schedule with zero downtime.

Affiliations

  • International Association of Administrative Professionals
  • Member of IEEE Computer Society to enhance understanding of cloud solutions and innovative technology deployments in card operations.
  • Affiliate of the Institute for the Certification of Computing Professionals (ICCP), specializing in the advancement and development of card operation systems and architecture.
  • American Marketing Association
  • Member of the Data Management Association International (DAMA) for strengthening knowledge in data governance and system migrations.
  • Member of the International Card Manufacturers Association (ICMA), focusing on card production, innovation, and operations management.
  • Certified in Project Management Institute (PMI) programs with a focus on Agile/Scrum project leadership.
  • Member of the Association for Computing Machinery (ACM) to stay updated on evolving technologies in system architecture and cloud computing.
  • Member of the Association of Financial Professionals (AFP) focusing on payment systems workflows and transaction efficiency.
  • Active involvement in the International Council of E-Commerce Consultants (EC-Council) to advance knowledge on secure digital transactions in card services.

Certifications

  • CompTIA Network+
  • TOGAF® Certified Enterprise Architect
  • Certified in Risk and Information Systems Control (CRISC)
  • Salesforce
  • ITIL Foundation Certification
  • Advanced Card Payments Professional Certification
  • Certified Customer Data Professional (CCDP)
  • Certified Public Accountant (CPA)
  • Certified Operational Risk Manager (CORM)
  • Certified Internal Auditor (CIA)

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