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Skills

  • Change Management Leadership
  • MS Office
  • Regulatory compliance
  • Product development
  • Cloud migration strategies
  • Organization
  • Executive presentation and reporting
  • Risk mitigation strategies
  • Process improvement
  • Card transaction processing system upgrades

Work Experiences

  • Went over performance benchmarks and came up with metrics to track in the future.
  • Acted as the principal liaison between card operations and IT.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Coordinated with vendors across multiple time zones.
  • Improved and rebuilt computer systems, resulting in a 6% increase in business end-user efficiency.
  • Achieved a 30% reduction in operational costs.
  • Avoided penalties.
  • Benchmarked pricing and service levels.
  • Achieved reduction in inquiries within 2022.
  • Coordinated global card transactions analytics for visibility across multiple regions, leading to improved forecasting of 51% in transaction growth.

Summaries

  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Customer-centric analyst, noted for enhancing dispute resolution systems, reducing dispute time cycle by 38% and improving the customer experience dramatically.
  • Collaborated with global teams for seamless cross-border integration of card processing systems, contributing to operational savings of 13 hours per week.
  • Collaborated with cross-functional teams.
  • Within Miscellaneous, senior Principal Systems Analyst, Card Operations and outstanding performer in process improvement and cross-functional collaboration.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Over 17 end-users were taught new hardware and software tips.
  • Adept in cutting operational costs by 76% while optimizing system performance to support business growth and deliver seamless card transaction services.
  • Principal Systems Analyst, Card Operations who is rational, critical-thinking, and has 2 years of experience enhancing organizational operations through information systems solutions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Managed vendor relationships to negotiate better terms for card processing solutions, resulting in cost savings of method annually.
  • Facilitated a partnership between the legal and operations teams to establish clear guidelines for cardholder data security, reducing regulatory fines by procedure.
  • Drove automation efforts in card processing systems, achieving a 64% reduction in manual errors and processing latency.
  • Provided technical leadership in the rollout of a new card feature, resulting in a 42% increase in cardholder usage within the first quarter.
  • Collaborated with team of 2 in the development of process.
  • Designed and implemented a scalable card transaction processing system, reducing transaction failure rates by 49% and ensuring 99.9% uptime.
  • Implemented procedural changes in card fraud investigations, reducing case backlogs by 77% and increasing resolution rates.
  • Collaborated with external vendors to introduce advanced encryption for cardholder data, reducing the risk of cybersecurity breaches by 43%.
  • Analyzed data retention requirements and implemented policy reforms for cardholder data, reducing risks of noncompliance and improving audit scores by 35%.
  • Collaborated with cross-functional teams to integrate CRM solutions, improving cardholder engagement and boosting customer retention by 49%.

Affiliations

  • Contributor to the Payment Card Industry Security Standards Council (PCI SSC) working groups focusing on card security and fraud detection.
  • Society of Women Engineers
  • Jaycees
  • Joined the Information Systems Audit and Control Association (ISACA) to expand knowledge in IT governance, risk management, and compliance.
  • Participant in mentorship programs of Women in Technology International (WITI) emphasizing leadership in technology and systems analysis.
  • Mentorship program leader within the High Technology Crime Investigation Association (HTCIA) aimed at fraud detection and prevention in card operations.
  • Freemason
  • Active participant in Agile Alliance, refining Agile and Scrum practices for the development and deployment of advanced card systems.
  • Affiliate of InfraGard, focusing on collaboration between the private sector and FBI for critical infrastructure protection, including financial tech.
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Operational Risk Manager (CORM)
  • Certified ScrumMaster (CSM)
  • Certified Ethical Hacker (CEH)
  • SAFe® Program Consultant (SPC)
  • Certified Internal Auditor (CIA)
  • CompTIA Advanced Security Practitioner (CASP+)
  • Certified Data Management Professional (CDMP)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • TOGAF® Certified Enterprise Architect

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