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Skills

  • Performance improvement
  • Account management
  • Performance improvement techniques
  • Presentation and public speaking
  • Packing and shipping proficiency
  • Data-driven decision making
  • Change Management
  • Staff education and training
  • Knowledgeable in Workday
  • Onboarding and training program development

Work Experiences

  • Achieved 17% client satisfaction by delivering tailored solutions ahead of schedule and under budget.
  • Followed strict customer service, merchandising, and operational safety guidelines.
  • Achieved a 24% increase in efficiency.
  • Championed a customer-centric initiative.
  • Achieved 50% improvement in customer satisfaction.
  • Aligned key objectives.
  • Boosted individual performance by 84%.
  • Planned, managed, and directed daily board operations in order to increase revenue and reduce costs through P&L analysis.
  • Conducted training and mentored team members to promote productivity, accuracy, and a commitment to friendly service.
  • Collaborated with Team Leader to develop new design prototypes and training materials.

Summaries

  • Team leader with 17 years of experience and progressive advancement in system management.
  • Spanish-fluent professional with a friendly demeanor.
  • Team member with a track record of dependability and high quality work.
  • Expert in the use, maintenance, and emergency repairs of program equipment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Team leader with 7 years of experience working in procedure environments.
  • Supporting senior managers and upper management in decision-making and increasing productivity as a lead assistant with talent.
  • Team player with a track record of adhering to organizational policies and procedures.
  • Strong organizational and communication skills, as well as accuracy and attention to detail.
  • Mechanical maintenance and basic repairs, as well as equipment setup and control optimization, are all areas where I excel.

Accomplishments

  • Presented quarterly performance reviews to senior leadership, utilizing data analysis to suggest actionable improvements.
  • Mentored and trained 17 new team members, successfully decreasing onboarding time from 12 days to 11 days.
  • Monitored and managed employee performance metrics, resulting in a 51% improvement in team effectiveness.
  • Reduced operational costs by 79% by optimizing resource allocation and improving workflow processes.
  • Utilized performance tracking tools to provide a clear view of team KPIs, contributing to an overall 43% improvement in team output.
  • Managed budget for departmental expenses, achieving a cost reduction of 32% while maintaining service quality.
  • Developed and maintained a consistent communication schedule that improved overall team transparency and alignment with company goals.
  • Demonstrated public speaking skills during system leading to increased team awareness and improved project communication across departments.
  • Implemented KPI dashboards using SAP to track performance, resulting in a 27% increase in team efficiency.
  • Led a team of 15 employees to exceed sales targets by 32% consistently over the span of 2022.

Affiliations

  • American Society of Safety Professionals
  • National Management Association (NMA)
  • American Management Association (AMA)
  • Certified Professional in Training Management (CPTM)
  • Cross-Functional Project Management Certification, framework
  • National Society of Leadership and Success (NSLS)
  • Lean Six Sigma Professional Certification, program
  • American Medical Informatics Association
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • National Association of Social Workers

Certifications

  • Agile Leadership Certification - framework
  • Leadership Principles Certification - category
  • CompTIA Network+
  • First Aid/CPR Certified
  • Time Management and Delegation Specialist - program
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Change Management Certification - metric
  • Advanced Leadership Training for Team Leaders - Meridian

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