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Skills

  • Operational improvement
  • Advocating for underrepresented groups
  • Healthcare benefits navigation (Medicare/Medicaid)
  • Social history intake procedures
  • Conflict management between healthcare teams
  • Team building
  • Team management
  • Goal setting
  • Project organization
  • Counseling patients in crisis

Work Experiences

  • Aligned care plans with patient and family goals.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Transported Asana to two years customer locations.
  • Achieved agreements 41% faster than previous averages.
  • Answered 9 calls per three years to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Addressed procedure challenges in care planning.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved high patient satisfaction ratings in Seattle.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Committed to maintaining compliance with all healthcare regulations, including HIPAA, while providing superior patient advocacy services, earning recognition with President's Club for compliance excellence.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 77% reduction in grief-related care concerns post-discharge.
  • Aligned team around patient care goals.
  • Collaborated with interdisciplinary teams.
  • Strengths in project management and vendor management backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Contributed to a 20% increase in cultural competence scores by tailoring psychosocial assessments and discharge plans for diverse patient demographics at Columbus.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Communication, planning, and conflict resolution skills are all excellent.

Accomplishments

  • Led coordination efforts with community outreach programs and local authorities, helping secure housing or post-discharge treatment for 18 survivors of domestic violence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully planned and executed community care referrals for 11 patients to ensure ongoing counseling and support following hospital discharge.
  • Received commendation from hospital administration for consistently ensuring HIPAA compliance in all patient interactions and report documentation during 2017.
  • Initiated monthly peer support groups focused on grief and coping strategies for patients’ families, which saw a 27% increase in attendance and engagement.
  • Trained 100+ hospital staff on culturally sensitive care practices, increasing patient satisfaction scores related to staff interactions among multi-ethnic patients by 67%.
  • Established inter-departmental collaboration efforts to optimize psychosocial care of terminally ill patients, leading to a 75% boost in patient-family connection scores according to surveys.
  • Partnered with local home health care agencies to ensure seamless care transitions for post-discharge patients, improving home care follow-up compliance by 41%.
  • Comprehensive pre-admission screening of all new patients enabled better treatment pathing, which decreased crisis-level interventions by 81% after review.
  • Incorporated trauma-informed care principles into daily practice, positively impacting emotional outcomes for patients with PTSD by identifying triggers and reducing escalation events by 49%.

Affiliations

  • Association for Community Organization and Social Action (ACOSA)
  • Association for Supply Chain Management (APICS)
  • National Association for Rural Mental Health (NARMH)
  • Society for Prevention Research (SPR)
  • American Public Health Association (APHA), Social Work Section
  • Project Management Institute
  • National Association of Social Workers
  • International Council of Nurses
  • Community Anti-Drug Coalitions of America (CADCA)
  • American Marketing Association

Certifications

  • Social Work Case Manager Certification (SWCM)
  • Certified Dialectical Behavior Therapist (CDBT)
  • Certified Clinical Trauma Professional (CCTP)
  • Certified in Thanatology: Death, Dying, and Bereavement (CT)
  • Ethics Training Certificate - Lakeside Partners
  • Accredited Case Manager (ACM)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Advanced Certified Hospice and Palliative Social Worker (ACHP-SW)

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