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Skills

  • Spreadsheet development
  • Routing correspondence
  • Transporting files
  • AS/400
  • Scheduling and calendar management
  • Database entry
  • Accounting skills
  • Cross-departmental collaboration
  • Issue response and resolution
  • Account balancing reconciliation

Work Experiences

  • Increased productivity by coordinating itinerary and scheduling appointments, as well as managing office support tasks.
  • Increased customer satisfaction by resolving issues in a timely manner.
  • Processed incoming mail and packages, sorting envelopes into bins for distribution to category and process department employees.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Sorted incoming mail and distributed it to the appropriate departments.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Quickly resolved method issues and escalated critical issues to Field Support Assistant.
  • Wrote email messages, memos, and business letters, as well as proofreading all documentation to ensure error-free communication for management.
  • Was the main point of contact for all outside vendors who needed access to the building.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new system and metric products.

Summaries

  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Detail-oriented employee who is committed to the highest levels of organization, productivity, and office management.
  • Exceptional at identifying issues and developing workable solutions.
  • Assisting various staff with process improvement and project management as part of a team.
  • Professional business writing, bookkeeping, and schedule management experience.
  • Bringing 11 years of experience managing front-desk operations in a fast-paced environment.
  • Responsible Program Support Assistant is getting ready to work with a new Miscellaneous team in Austin or the surrounding area on the next step.
  • Customer-centric and results-driven.
  • Security-conscious and savvy when it comes to handling confidential documents.
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.

Accomplishments

  • Reduced operational costs by 21% by initiating new protocols for equipment maintenance and minimizing redundant site visits.
  • Reduced travel expenses by 67% through optimization of technician field schedules, allowing the business to service more clients with fewer resources.
  • Supported the coordination of fieldwork logistics, ensuring 77% adherence to project timelines and budgets.
  • Led a cross-department effort to redesign the client support process, shortening the typical service request lead time by 16 hours.
  • Successfully negotiated service-level agreements (SLAs) with external vendors, achieving a 59% cost reduction in field operations without compromising service quality.
  • Facilitated the training of field service managers on new operational technologies, increasing their efficiency in issue tracking by 51%.
  • Reduced ticket escalation rate by 38% by introducing a tiered support system that ensured faster resolution of common issues.
  • Played a key role in the implementation of an automated tracking system, reducing service request processing time by 58% and enhancing workflow efficiency.
  • Provided first-level technical support to field teams, reducing downtime by 61% and increasing overall service completion rates.
  • Developed and launched an updated client ticketing system, improving prioritization and reducing open request backlog by 4%.

Affiliations

  • Certified Specialist, Service Protocol Optimization from metric
  • Member, National Association of Professional Organizers (NAPO)
  • Certified Preventive Maintenance Planner, Six Sigma
  • Member, Supply Chain Management Education Association
  • Regional Field Services Committee, International Operations Association
  • Community Member, Logistics & Transportation Professionals of Chicago
  • Certified Field Technician, Workday through Cedar Works
  • Certified Technical Support Specialist, Adobe Creative Suite Certification Body
  • Certified Logistics Coordinator, Lean from Vantage
  • Contributor, Field Management Best Practices at Summit Group

Certifications

  • Microsoft Certified: Modern Desktop Administrator Associate
  • CompTIA Server+ Certification
  • Certified ITIL Service Desk Manager
  • Salesforce
  • American Academy of Financial Management (AAFM)
  • Certified Hardware Asset Management Professional (CHAMP)
  • Certified Information Systems Auditor (CISA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Data Management Professional (CDMP)
  • Salesforce Certified Administrator

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