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Skills

  • Territory management
  • New product launch strategies
  • Supplier relationship management
  • Accomplished manager
  • Complaint Escalation Management
  • B to B sales
  • High-value customer relationship building
  • Sales presentations
  • Business communication and negotiation
  • Foot traffic increase techniques

Work Experiences

  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Met with Counter Sales Executives one-on-one to identify selling roadblocks and provided advice, including strategic planning, on how to best address them.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Implemented ServiceNow to streamline metric procedures and category tasks.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Cut 6 months spending by 7% by using Tableau to create effective budgets.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Organized promotional events and interacted with the community to increase sales volume.

Summaries

  • Adaptable Counter Sales Executive.
  • Sales Manager with over 16 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Clear understanding of stakeholder engagement and quality assurance as well as budget management training.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Successful Counter Sales Executive with a passion for leading sales teams to new heights in revenue.
  • Achieved a repeat customer rate of 33%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 76% reduction in checkout errors.
  • Achieved sales goals.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.

Accomplishments

  • Demonstrated strong cash-handling skills with zero discrepancies in cash register management handling over $17 daily.
  • Supported team in analyzing competitor pricing and adjusted store offerings to improve competitiveness, leading to a 79% increase in sales.
  • Handled escalations effectively, resolving over 18 complex customer issues monthly and contributing to a 20% improvement in satisfaction scores.
  • Initiated a customer-facing sales promotion that led to a 56% boost in conversion rates for selected product lines.
  • Collaborated with team of 7 in the development of metric.
  • Developed a promotional strategy that led to a 57% increase in foot traffic and positioned new products in key store locations.
  • Facilitated monthly cash reconciliation tasks, successfully managing discrepancies under $11 for 2 consecutive months.
  • Formulated and introduced upsell bundles for slow-moving product categories, improving turnover by 22%.
  • Created and maintained a customer contact log, increasing return visits by 62% in two years.
  • Won Employee of the Year for excellence in customer satisfaction, helping to retain 77% of high-value customers.

Affiliations

  • Toastmasters
  • Society for Human Resource Management (SHRM) – Customer Service Sector
  • Retail Operations Advancement Forum
  • Society of Women Engineers
  • Sales Management Association (SMA)
  • Project Management Institute
  • Product Merchandising Excellence Collective (PMEC)
  • Association for Computing Machinery
  • Customer Experience Professionals Association (CXPA)
  • Association of Retail and Consumer Professionals (ARCP)

Certifications

  • Global Professional in Sales by Global Sales Institute (GSI)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Micro-Certificate in Sales Forecasting and Demand Planning
  • Certified Public Accountant
  • Upselling and Cross-Selling Techniques Certification by SAP
  • HubSpot Sales Software Certification
  • Advanced Sales & Service Customer Interaction Certificate
  • Salesforce

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